Issues registering license key

D

DesireeL

Bit poster
I am trying to register my license key but the email associated with the that key is incorrect. I have the key and the invoice, the support pages says to send that information to Parallels support but it's impossible to get to support if your key isn't registered. A bit frustrated with how hard it has been to get any support when I have an active subscription and need support getting the key properly registered to my correct email address.
For context, I believe the email it is registered to is a hidden Apple email I used when I created my account originally but I want to move this to my regular account using my email address.
I only purchased the product in Nov, again frustrated that getting support has been so difficult and I am now posting on a public form to try and get the support I need.
Thank you.
 
DesireeL said:
I am trying to register my license key but the email associated with the that key is incorrect. I have the key and the invoice, the support pages says to send that information to Parallels support but it's impossible to get to support if your key isn't registered. A bit frustrated with how hard it has been to get any support when I have an active subscription and need support getting the key properly registered to my correct email address.
For context, I believe the email it is registered to is a hidden Apple email I used when I created my account originally but I want to move this to my regular account using my email address.
I only purchased the product in Nov, again frustrated that getting support has been so difficult and I am now posting on a public form to try and get the support I need.
Thank you.
Click to expand...
Hello,
We have created a support ticket for your issue.
Please check your email for future messages.
Regards,
 
I'm having exactly the same issue as the original post in the thread. It's extremely frustrating to be stuck in this loop without a way to actually contact support.
 
ChrisF18 said:
I'm having exactly the same issue as the original post in the thread. It's extremely frustrating to be stuck in this loop without a way to actually contact support.
Click to expand...
Hello,
Please note that we have created a support case with your email: jz******dp@privaterelay.appleid.com to further assist you.
You will shortly receive an email with further instructions.
Thank you.
 
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