Issues Reinstalling Parallels Tools

N

NathanK

Bit poster
My mouse capture/release started acting up and I read that reinstalling Parallels Tools may solve it. Through Windows Safe Mode I've removed the Parallels Tools Directory and Registry entry. When I try to re-install PT, It goes through the process until it reaches "Installing Parallels SHared Folder Driver...) I then get an error message saying "Failed to install Parallels Shared Folder Driver", It backs out of the installation and asks me to reboot and try again.

Any suggestions on how I can reinstall the tools, and if that will even solve my mouse problems? Thanks.
 
Hello NathanK,

Please follow these steps which will help you resolve the issue:

The solution assumes that guest OS is Windows XP 32-bit OS and is installed to the drive C:\

1) Please unzip the attachment to some place and start virtual machine.

2) Right-click to the CD-ROM Icon on parallels VM window and choose "connect image". Select the unzipped prl_fs_drv.iso file. As well the image may be connected through VM configuration

3) After Windows is booted, log on to it as Adminitstrator or some other user with Admin-rights, open the CD-Rom content (usually drive D:\ ; My Computer -> D:) and select install.bat. After that you should see several messages and invitation to reboot.

4) Please reboot the VM and try to install Parallels Tools. This time it should work.

5) install.bat should log all actions to the c:\temp\setup.log. If something will go wrong with the solution, please send me this file.

Thank You

--

Aju Marshal
Parallels Team
 

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