Issues with Excel 365 UI

S

SandyG1

Member
Suddenly experiencing a problem with Excel 365 UI where certain areas of the screen (typically menus with box surrounds) where markings appear. See picture. This only happens after a number of hours running excel during the day.

Running 2019 Macbook Pro intel
 

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SandyG1 said:
Suddenly experiencing a problem with Excel 365 UI where certain areas of the screen (typically menus with box surrounds) where markings appear. See picture. This only happens after a number of hours running excel during the day.

Running 2019 Macbook Pro intel
Click to expand...
Hello!
In order to proceed with further investigation, kindly provide us with the below information:
1. Reproduce the issue.
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
Thank you!
 
Hello,

Thank you for the information provided.

Please perform the following steps:

1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).

2. Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > Boot Order > Advanced Settings > Boot flags.

3. Paste the following text in the "Boot flags" field:

video.metal=0

4. Run the virtual machine.

If the issue reoccurs, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this e-mail.
 
Excel 365 can be tricky with UI issues, especially when the ribbon or menu layout doesn't display correctly. It might be due to a corrupted add-in or setting.

Try starting Excel in Safe Mode by holding down the "Ctrl" key when launching the app. This will disable add-ins and may help identify if one of them is causing the problem. If Excel works fine in Safe Mode, you can disable add-ins one by one to pinpoint the issue.
 
worked for me, thanks!

Avinash Bundhoo said:
Hello,

Thank you for the information provided.

Please perform the following steps:

1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).

2. Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > Boot Order > Advanced Settings > Boot flags.

3. Paste the following text in the "Boot flags" field:

video.metal=0

4. Run the virtual machine.

If the issue reoccurs, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this e-mail.
Click to expand...
 
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