Issues with Excel 365 UI

Discussion in 'Windows Virtual Machine' started by SandyG1, Apr 16, 2024.

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  1. SandyG1

    SandyG1 Member

    Messages:
    76
    Suddenly experiencing a problem with Excel 365 UI where certain areas of the screen (typically menus with box surrounds) where markings appear. See picture. This only happens after a number of hours running excel during the day.

    Running 2019 Macbook Pro intel
     

    Attached Files:

    SandyG1, Apr 16, 2024
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    643
    Best Answer
    Hello,

    Thank you for the information provided.

    Please perform the following steps:

    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).

    2. Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > Boot Order > Advanced Settings > Boot flags.

    3. Paste the following text in the "Boot flags" field:

    video.metal=0

    4. Run the virtual machine.

    If the issue reoccurs, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this e-mail.
     
    Avinash Bundhoo, May 2, 2024
    #4
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    643
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Avinash Bundhoo, Apr 18, 2024
    #2
  4. SandyG1

    SandyG1 Member

    Messages:
    76
    Report ID: 457747731 as requested
     
    SandyG1, Apr 27, 2024
    #3
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    643
    Best Answer
    Hello,

    Thank you for the information provided.

    Please perform the following steps:

    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).

    2. Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > Boot Order > Advanced Settings > Boot flags.

    3. Paste the following text in the "Boot flags" field:

    video.metal=0

    4. Run the virtual machine.

    If the issue reoccurs, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this e-mail.
     
    Avinash Bundhoo, May 2, 2024
    #4
  6. WilliamA25

    WilliamA25

    Messages:
    1
    Excel 365 can be tricky with UI issues, especially when the ribbon or menu layout doesn't display correctly. It might be due to a corrupted add-in or setting.

    Try starting Excel in Safe Mode by holding down the "Ctrl" key when launching the app. This will disable add-ins and may help identify if one of them is causing the problem. If Excel works fine in Safe Mode, you can disable add-ins one by one to pinpoint the issue.
     
    WilliamA25, Aug 14, 2024
    #5
  7. CarolB6

    CarolB6 Bit poster

    Messages:
    1
    worked for me, thanks!

     
    CarolB6, Sep 29, 2024
    #6

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