Issues with USB Token Digital Signature

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by SebastianZ6, Jan 4, 2025.

  1. SebastianZ6

    SebastianZ6

    Messages:
    1
    Im running parallels desktop to access a windows only propietary app which runs through java to sign some secure documents.

    To sign the documents i use an USB token Digital Signature device.

    The device is not authenticating through parallels. I believe my token is functional, they tested it at the place where i bought it, but when i try to authenticate in the app im trying to use i get the following message:

    *translated from spanish
    Cant access the token or wrong password. try again
     
    SebastianZ6, Jan 4, 2025
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hi Sebastian,

    Please provide us with more information on this.

    1. The make and model of the USB token Digital Signature device.
    2. Please collect a technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.
     
    Adeboye Adeotan, Jan 6, 2025
    #2
  3. KhaledK1

    KhaledK1

    Messages:
    1
    I have the same issue here, the make of my USB token is on 19-10-2023
     
    KhaledK1, Feb 10, 2025
    #3

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