Issues with USB Token Digital Signature

[SebastianZ6]

Im running parallels desktop to access a windows only propietary app which runs through java to sign some secure documents.

To sign the documents i use an USB token Digital Signature device.

The device is not authenticating through parallels. I believe my token is functional, they tested it at the place where i bought it, but when i try to authenticate in the app im trying to use i get the following message:

*translated from spanish
Cant access the token or wrong password. try again

 

[Adeboye Adeotan]

Im running parallels desktop to access a windows only propietary app which runs through java to sign some secure documents.

To sign the documents i use an USB token Digital Signature device.

The device is not authenticating through parallels. I believe my token is functional, they tested it at the place where i bought it, but when i try to authenticate in the app im trying to use i get the following message:

*translated from spanish
Cant access the token or wrong password. try again

Hi Sebastian,

Please provide us with more information on this.

1. The make and model of the USB token Digital Signature device.
2. Please collect a technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.

 

[KhaledK1]

I have the same issue here, the make of my USB token is on 19-10-2023