Kernel Panic error while in parallels

[JeanetteM]

I keep getting this Kernel Panic. Can anyone help! I see it is Parallels but I don't know how to resolve it.

I have a MacBook Pro 2.16 GHz IC 2Duo, 2gb 667 Mhz, V. 10.5.7
Parallels is v. 2.5 build 3214.0

Wed Jul 1 10:26:28 2009
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x34472001, type 27=Unknown, registers:
CR0: 0x8001003b, CR2: 0x34472000, CR3: 0x0105c000, CR4: 0x00000660
EAX: 0x0000000a, EBX: 0x6d626572, ECX: 0x00000000, EDX: 0x01076818
CR2: 0x34472000, EBP: 0x3a6f3b28, ESI: 0x6d616769, EDI: 0x63216e75
EFL: 0x00000246, EIP: 0x34472001, CS: 0x00000008, DS: 0x355b0010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x3a6f3938 : 0x12b4c6 (0x45ec20 0x3a6f396c 0x13355c 0x0)
0x3a6f3988 : 0x1ab0fe (0x468ecc 0x34472001 0x1b 0x45da14)
0x3a6f3a68 : 0x1a1703 (0x3a6f3a80 0x3a6f0048 0x3a6f3b28 0x34472001)
0x3a6f3a78 : 0x34472001 (0xe 0x355b0048 0xaf20010 0x3a6f0010)
0x3a6f3b28 : 0xc1a10a (0xaf26a18 0x0 0xaf26a04 0x16c)
0x3a6f3be8 : 0xc1a862 (0xaf26a04 0x3a6f3ed0 0x18 0x10)
0x3a6f3d48 : 0xc178c7 (0xaf26a04 0xc0185401 0x3a6f3ed0 0x1f3fa6)
0x3a6f3d78 : 0x204f3f (0x13000000 0xc0185401 0x3a6f3ed0 0x81)
0x3a6f3db8 : 0x1f82a2 (0x3a6f3de8 0x246 0x3a6f3e18 0x1dc282)
0x3a6f3e18 : 0x1ee535 (0x7154c20 0xc0185401 0x3a6f3ed0 0x81)
0x3a6f3e78 : 0x36af41 (0x41d24d0 0xc0185401 0x3a6f3ed0 0x3a6f3f50)
0x3a6f3e98 : 0x391969 (0x41d24d0 0xc0185401 0x3a6f3ed0 0x3a6f3f50)
0x3a6f3f78 : 0x3e2e3b (0x3cefdf8 0x4d3a520 0x4d3a564 0xffffffff)
0x3a6f3fc8 : 0x1a1bfa (0x568a720 0x0 0x10 0x568a720)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffdce8
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.vmmain(2.2)@0xc16000->0xc1ffff

BSD process name corresponding to current thread: Parallels

Mac OS version:
9J61

Kernel version:
Darwin Kernel Version 9.7.0: Tue Mar 31 22:52:17 PDT 2009; root:xnu-1228.12.14~1/RELEASE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)

System uptime in nanoseconds: 1648473685928
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 161907499287
loaded kexts:
com.apani.nke.ApaniKernel 3.3
com.parallels.kext.Pvsvnic 2.2
com.parallels.kext.vmmain 2.2
com.parallels.kext.hypervisor 2.2
com.parallels.kext.Pvsnet 2.2
com.parallels.kext.ConnectUSB 2.5.0
com.apple.filesystems.afpfs 9.0.1 - last loaded 94243488371
com.apple.nke.asp_tcp 4.7.1
com.apple.driver.InternalModemSupport 2.4.0
com.apple.filesystems.autofs 2.0.2
com.apple.iokit.IOBluetoothSerialManager 2.1.6f8
com.apple.driver.AppleHWSensor 1.9d0
com.apple.driver.AppleHDAPlatformDriver 1.6.8a3
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.kext.ATY_Wormy 5.4.4
com.apple.driver.AppleHDA 1.6.8a3
com.apple.driver.AppleACPILPC 1.0.8
com.apple.driver.AppleGraphicsControl 2.8.11
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.ATIRadeonX1000 5.4.4
com.apple.driver.AirPort.Atheros 319.10.3
com.apple.driver.AppleHDAController 1.6.8a3
com.apple.driver.SMCMotionSensor 2.1.1d2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.kext.AppleSMCLMU 1.4.3d2
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0d10
com.apple.driver.AppleLPC 1.2.12
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.AppleTyMCEDriver 1.0.0d28
com.apple.driver.AppleIRController 110
com.apple.driver.CSRUSBBluetoothHCIController 2.1.6f8
com.apple.driver.AppleUSBMergeNub 3.4.3
com.apple.driver.AppleUSBTrackpad 1.7.4f1
com.apple.driver.AppleUSBTCKeyEventDriver 1.7.4f1
com.apple.driver.AppleUSBTCKeyboard 1.7.4f1
com.apple.driver.CSRHIDTransitionDriver 2.1.6f8
com.apple.driver.USBCameraFirmwareLoader 1.0.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.0.9
com.apple.iokit.SCSITaskUserClient 2.0.9
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOAHCIBlockStorage 1.2.1
com.apple.iokit.IOATAPIProtocolTransport 1.5.2
com.apple.driver.AppleUSBHub 3.4.0
com.apple.iokit.IOUSBUserClient 3.3.1
com.apple.driver.AppleAHCIPort 1.6.0
com.apple.driver.AppleFileSystemDriver 1.1.0
com.apple.driver.AppleFWOHCI 3.8.2
com.apple.driver.AppleIntelPIIXATA 2.0.0
com.apple.driver.AppleUSBEHCI 3.4.3
com.apple.driver.AppleUSBUHCI 3.3.5
com.apple.iokit.AppleYukon2 3.1.12b14
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleSmartBatteryManager 158.10.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.4
com.apple.driver.AppleACPIButtons 1.2.4
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.4
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.6.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.0.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.6.8a3
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IOHDAFamily 1.6.8a3
com.apple.iokit.IOAudioFamily 1.6.9fc3
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0d10
com.apple.driver.AppleSMC 2.2.1d2
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleUSBBluetoothHCIController 2.1.6f8
com.apple.iokit.IOBluetoothFamily 2.1.6f8
com.apple.iokit.IOUSBHIDDriver 3.2.2
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.0.9
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.0.9
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOFireWireFamily 3.4.7
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.4.3
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.4
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6

 

[Anupama A]

Hello,

Please follow these steps in regards to the issue:

Restart MAC, don't start any applications. Uninstall Parallels Desktop using the .dmg file.
Now, please follow these steps :

1. Open Finder.
2. Go to Applications/Utilities/Disk Utilities.
3. Choose MAC HD.
4. Choose repair disk permissions.
After running the repair disk permissions , restart the computer. Install Parallels Desktop.

http://kb.wisc.edu/helpdesk/page.php?id=3810

I hope this will help in resolving the issue.


_________
Anupama
Parallels Team

 

[JeanetteM]

Thank you. I will try these steps sometime this afternoon. I had to return the computer to the user for the day. I will keep you posted.