key from previous version

hi i just upgrade to parallels 15
its asking my for the previous license key to activate my product
where can i find it??

 

Hi, you can find it at your Parallels account, or at your email, which you used for the Parallels Desktop purchase.
I've checked your Parallels account kas***79@h**mail.com and didn't find any key accept the Parallels Desktop 15.

 

Hey I am getting the same error. I had the trial version installed and tried to add the new Pro edition Key but it asks for previous key, which I have never received! Plz advice!

 

You can only purchase an upgrade if you have previously purchased Parallels Desktop else you have to buy a full version. If you do not have any previous key, let us know to process a refund for the upgrade purchase.

 

Can I upgrade from a student-discount license?

 

Hi MikkoV2. Yes, if you have a valid Parallels Desktop for Mac license key for any of the previous version then you can upgrade to version 15.

 

I have had the same problem, I would like a refund, the make the process way to hard.

 

Hello, please help us with your purchased reference number to assist you further.

 

Hello,I too accidentally purchased the upgrade thinking it was the full version. Can you please issue me a refund so I can purchase the full version?

 

Hello @JosueL, Please DM the order reference number or the email address, so that we can assist you with the refund. Thanks, Parallels Team.