key from previous version

B

BeToA

Bit poster
hi i just upgrade to parallels 15
its asking my for the previous license key to activate my product
where can i find it??
 
BeToA said:
hi i just upgrade to parallels 15
its asking my for the previous license key to activate my product
where can i find it??
Click to expand...
Hi, you can find it at your Parallels account, or at your email, which you used for the Parallels Desktop purchase.
I've checked your Parallels account kas***79@h**mail.com and didn't find any key accept the Parallels Desktop 15.
 
Hey I am getting the same error. I had the trial version installed and tried to add the new Pro edition Key but it asks for previous key, which I have never received! Plz advice!
upload_2020-2-28_14-59-35.png
 
MikkoV2 said:
Hey I am getting the same error. I had the trial version installed and tried to add the new Pro edition Key but it asks for previous key, which I have never received! Plz advice!
View attachment 15831
Click to expand...
You can only purchase an upgrade if you have previously purchased Parallels Desktop else you have to buy a full version. If you do not have any previous key, let us know to process a refund for the upgrade purchase.
 
Ajith@Parallels said:
You can only purchase an upgrade if you have previously purchased Parallels Desktop else you have to buy a full version. If you do not have any previous key, let us know to process a refund for the upgrade purchase.
Click to expand...
Can I upgrade from a student-discount license?
 
Ajith1 said:
You can only purchase an upgrade if you have previously purchased Parallels Desktop else you have to buy a full version. If you do not have any previous key, let us know to process a refund for the upgrade purchase.
Click to expand...
I have had the same problem, I would like a refund, the make the process way to hard.
 
Hello,I too accidentally purchased the upgrade thinking it was the full version. Can you please issue me a refund so I can purchase the full version?
 
JosueL said:
Hello,I too accidentally purchased the upgrade thinking it was the full version. Can you please issue me a refund so I can purchase the full version?
Click to expand...

Hello @JosueL, Please DM the order reference number or the email address, so that we can assist you with the refund. Thanks, Parallels Team.
 
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