Key registered to another account

Discussion in 'Account and Subscription Management' started by MichaelR55, Dec 31, 2020.

  1. MichaelR55

    MichaelR55 Bit Poster

    Messages:
    1
    I switched from to a new computer and restored from a time capsule back up, I'm able to enter my original license key and get past the screen but when I attempt to activate I will get a message saying the key is registered to another account. I only have one account and can log into both machines with said account and pull the same license key.
     
  2. JasonW19

    JasonW19 Bit Poster

    Messages:
    2
    I'm having this same issue - I've tried reaching out to Parallels Support via this thread and Twitter, but no reply...
    Hey, Parallels: I purchased direct support when subscribing, right? How about making it easier to access when there are account access issues such as these?
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    please provide us with your license key via the private message.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    please share with us your license key and email address via the PM.
    Looking forward to your reply.
     
  5. LuisR4

    LuisR4

    Messages:
    1
    heeey I write on every social media and u promise me a discount and nothing happens u don't answer my message ... worst support ever with u guys
     
  6. AkramD

    AkramD

    Messages:
    1
    Hello team, I am facing the same problem as this, what should I do?
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    we are sorry to hear that you're unhappy with the Support service.
    And we're here to help.
    I've just sent you a private message, please check your Forum inbox and provide us with some additional information.
    Looking forward to your reply
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    please sorry for the delay in response and provide us with the detailed issue description via the private message.
     

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