Keyboard and mouse not working

Discussion in 'macOS Virtual Machine' started by briggsey71, Jul 27, 2023.

  1. briggsey71

    briggsey71 Bit poster

    Messages:
    8
    No trackpad or keyboard in Windows10 22H2 on Macbook Pro High Sierra 10.13.6 and PD 17.1.7. Same condition with external Apple USB keyboard & mouse connected. Both work fine in OSX.

    Works for a short while in Win10 PD fullscreen but then fails. Doesn't work at all in less than fullscreen (windowed) or coherence. Worked fine until a couple of days ago, recently installed PD171.7 update, but keyboard/mouse failure is subsequent to that. Worked ok after update.

    Changed mouse settings in PD control panel, no change.

    Anu suggestions? Thanks.
     
  2. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    144
    Hello,

    To let us better understand the situation, please perform the following steps:

    1. Reproduce the issue.

    2. Collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.

    Looking forward to hearing from you soon.
     

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