Keyboard and mouse not working

Discussion in 'macOS Virtual Machine' started by briggsey71, Jul 27, 2023.

  1. briggsey71

    briggsey71 Bit poster

    No trackpad or keyboard in Windows10 22H2 on Macbook Pro High Sierra 10.13.6 and PD 17.1.7. Same condition with external Apple USB keyboard & mouse connected. Both work fine in OSX.

    Works for a short while in Win10 PD fullscreen but then fails. Doesn't work at all in less than fullscreen (windowed) or coherence. Worked fine until a couple of days ago, recently installed PD171.7 update, but keyboard/mouse failure is subsequent to that. Worked ok after update.

    Changed mouse settings in PD control panel, no change.

    Anu suggestions? Thanks.
  2. Pavel Merkulov

    Pavel Merkulov Parallels Team


    To let us better understand the situation, please perform the following steps:

    1. Reproduce the issue.

    2. Collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.

    Looking forward to hearing from you soon.

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