Launching Problem!

Discussion in 'Parallels Website and Forum' started by climber83, Aug 12, 2008.

  1. climber83

    climber83

    Messages:
    1
    Parallels is a wonderful product that I am having a very difficult time using. I have probably spent over $200.00 trying to get it to work and I am not being very successful at it. It worked for about 7 days and now whenever I try to launch the application it says that there was an unexpected problem, and was forced to close down. I am given three options: ignore, report, or relaunch. The program will not relaunch even after restarting and rebooting the computer (that used to work) and I am getting very frustrated with this product. If anyone can help me solve my problem it would be most appreciated.
     
  2. John@Parallels

    John@Parallels

    Messages:
    6,360
    Do you have Display Link drivers installed?
     
  3. macneebie

    macneebie

    Messages:
    3
    Same problem - error in launching

    I've been a PC software developer for many, many years and decided to but a mac book recently. So I am completely new at this.

    i just installed parallels as well and I keep getting the same error as climber83.

    How do I install Display Link drivers?
     
  4. John@Parallels

    John@Parallels

    Messages:
    6,360
    No, Display Link drivers can prevent Parallels to start
    I need details a bellow:

    * Parallels Desktop version and build: Parallels Desktop- -> About Parallels Desktop
    a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs
    * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive)
    or ~/Library/Parallels/bugreports/

    * /Library/Logs/panic.log
    or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side;
     
  5. macneebie

    macneebie

    Messages:
    3
    i could not find the panic log but copied and pasted what was in the error report (see crash file).

    attached is the bug reports zip file as well
     

    Attached Files:

  6. John@Parallels

    John@Parallels

    Messages:
    6,360
    Process: Parallels [149]
    Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
    Identifier: com.parallels.desktop
    Version: 3.0 (3.0 Build 4128.0)
    Code Type: X86 (Native)
    Parent Process: launchd [76]

    Date/Time: 2008-08-13 12:10:12.257 -0500
    OS Version: Mac OS X 10.5.4 (9E17)


    Build is to old
    Please download build 5608 following link bellow:
    http://download.parallels.com/v3/en/GA/Parallels-Desktop-5608-Mac-en.dmg

    and reinstall Parallels Desktop as described in kb
    http://kb.parallels.com/en/4790
     
  7. macneebie

    macneebie

    Messages:
    3
    Thanks John. That worked!
     
  8. Jodie Emmett

    Jodie Emmett

    Messages:
    2
    Launching problem at install

    Hello,

    I have followed the instructions to the above posting.... and still I am not able to install.

    I am using Parallels Desktop 3.0 for Mac Premium Edition. I am trying to install on an iMac OS X version 10.5.5.

    I am getting the following error message: "The application Parallels Desktop quit unexpectedly after it was relaunched."

    I am a novice at this... but is seems to me that the information requested requires that I can even get into the program once! Which I can't! Please can someone help me in English?

    (* Parallels Desktop version and build: Parallels Desktop- -> About Parallels Desktop
    a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs
    * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive)
    or ~/Library/Parallels/bugreports/ )

    Thank you.
    Jodie
     
  9. John@Parallels

    John@Parallels

    Messages:
    6,360
    Parallels Desktop- -> About Parallels Desktop
    Mac HD-<username>-Documents-Parallels-<VM name>-<GuestVM>.pvs
    * Archive of Mac HD - Library-Parallels-bugreports(right click on folder --> Create Archive)
    or Finder - <username>-Library-Parallels-bugreports

    You can create ticket in support and support will send you video how to collect logs
     
  10. Jodie Emmett

    Jodie Emmett

    Messages:
    2
    ticket?!

    John,

    If by ticket you mean spend $30 to even open a program?! How bout this... I return my program, get my money back and just go ahead and by the mac version of the program that I had purchased this program to accomodate.

    If my frustration is not justified, and what your really meant is that you would offer a way for me to upload a program on to a BRAND NEW computer for the cost of the program that I paid for but CANNOT use... than I apologize.


    Please clarify.

    Best,
    Jodie
     
  11. John@Parallels

    John@Parallels

    Messages:
    6,360
    What do you mean $30?
    Email support is free
     

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