license active problem

Discussion in 'Installation and Configuration' started by CL_2, Aug 2, 2019.

  1. CL_2

    CL_2 Bit Poster

    Hello :

    I have purchase Parallel v11 with my MacBook 12 and I have installed it & play with few days.

    However, due to the MacBook 12 is not suit me , I have move to a new MacBook Pro 2012 retina 15 running Mojave.

    When I try to reinstall & active parallel 11 to my MacBook Pro 2012 retina 15, it says:

    unable to confirm the license
    you have reached the maximum number of activations ....

    Would you please advice how can I active my purchased parallel 11 again ???

  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Hi, we can help you with moving key from old Mac to the new one.
    But please note that Parallels Desktop 11 is not compatible with MacOs Mojave. Check this out for more info.
  3. CL_2

    CL_2 Bit Poster

    Hello Maria,

    Noted that we needed to use the macOS Sierra.
    So pls help to moving key from old Mac to the new one first.
    Below is the new macbook information:

    Hardware Overview:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro10,1

    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Hyper-Threading Technology: Enabled
    Memory: 16 GB
    Boot ROM Version:
    SMC Version (system): 2.3f36
    Serial Number (system): C02J85KVDKQ4
    Hardware UUID: 08715635-867D-5DB6-97DB-40241330D5B6

    Last edited by a moderator: Aug 2, 2019
  4. We have reset the license key. Please try to activate now and it should work.
  5. viola

    viola Kilo Poster

    @Sathiya@Parallels there are a lot of questions in the Linux Guest area that are being entirely ignored. Are there troubles inside of Parallels with the company being acquired a couple times recently? Are we looking at not getting help any longer from forums? Can you please shed some light on why the more technical problems are now being entirely ignored for MONTHS??????

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