After purchasing a license, I can't add it, it asks for an old license, but I don't have one, what should I do?
Hello, It seems that you have purchased a Parallels Desktop Upgrade key, which requires a previous version key to activate it. Since you do not have a previous version key, kindly request for a refund and purchase a full license instead of an upgrade license key. You can refund your last purchase and re-purchase Parallels Desktop 19 Full key after that - https://www.parallels.com/products/desktop/buy/ To start the refund process, simply reach out Cleverbridge support and they will assist you - https://support.cleverbridge.com/hc/en-us Thank you.
