license is not added

[cryptonews]

After purchasing a license, I can't add it, it asks for an old license, but I don't have one, what should I do?

 

[Pramesh Boodadoo]

After purchasing a license, I can't add it, it asks for an old license, but I don't have one, what should I do?

Hello,
It seems that you have purchased a Parallels Desktop Upgrade key, which requires a previous version key to activate it.
Since you do not have a previous version key, kindly request for a refund and purchase a full license instead of an upgrade license key.
You can refund your last purchase and re-purchase Parallels Desktop 19 Full key after that - https://www.parallels.com/products/desktop/buy/
To start the refund process, simply reach out Cleverbridge support and they will assist you - https://support.cleverbridge.com/hc/en-us
Thank you.