License Issue

Discussion in 'Licensing and Activation' started by LaniA, Feb 2, 2025.

  1. LaniA

    LaniA Bit poster

    Messages:
    4
    I am trying to reinstall Parallels on my Mac after reformatting. I have Parallels 17 but I keep getting pushed to 20 when logging into my Parallels licenses. Even when I find a link for 17 and download it, it ends up being 20 and demands I pay an upgrade fee. I know 17 works perfectly on this computer since I'm just reinstalling it. I hunted down 17 link on this forum but it keeps crashing Windows 11 download.

    Interestingly, I am not allowed to call Parallels to get this info without upgrading my license. I understand Parallels needs to make money but this is very frustrating way to treat a customer.

    Coming here to see if there's a parallels employee willing to give me a hand.
     
  2. LaniA

    LaniA Bit poster

    Messages:
    4
    I have not received a response still and my Parallels issue still persists. Please help.
     
  3. LaniA

    LaniA Bit poster

    Messages:
    4
    Day 3 and I'm still stuck. Does Parallels have anyone here to help customers?
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    499
    Hello LaniA,

    Please provide us with the MacOS version of your computer.

    Additionally, please attempt the following steps:

    1. Download and install Parallels Desktop 17.1.7 from the link: https://download.parallels.com/desktop/v17/17.1.7-51588/ParallelsDesktop-17.1.7-51588.dmg

    Note: During installation, you will be prompted to install the 20.2 version; just close the windows and select "use current".

    2. After installation > Launch your Windows Virtual Machine.
    3. Right-click the virtual machine icon in Dock > Actions > Reinstall (Update) Parallels Tools.
     

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