License Issue

LaniA

Bit poster
I am trying to reinstall Parallels on my Mac after reformatting. I have Parallels 17 but I keep getting pushed to 20 when logging into my Parallels licenses. Even when I find a link for 17 and download it, it ends up being 20 and demands I pay an upgrade fee. I know 17 works perfectly on this computer since I'm just reinstalling it. I hunted down 17 link on this forum but it keeps crashing Windows 11 download.

Interestingly, I am not allowed to call Parallels to get this info without upgrading my license. I understand Parallels needs to make money but this is very frustrating way to treat a customer.

Coming here to see if there's a parallels employee willing to give me a hand.
 
Day 3 and I'm still stuck. Does Parallels have anyone here to help customers?

Hello LaniA,

Please provide us with the MacOS version of your computer.

Additionally, please attempt the following steps:

1. Download and install Parallels Desktop 17.1.7 from the link: https://download.parallels.com/desktop/v17/17.1.7-51588/ParallelsDesktop-17.1.7-51588.dmg

Note: During installation, you will be prompted to install the 20.2 version; just close the windows and select "use current".

2. After installation > Launch your Windows Virtual Machine.
3. Right-click the virtual machine icon in Dock > Actions > Reinstall (Update) Parallels Tools.
 
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