License key after Update on Parallels Desktop 15

[DanielM42]

Hi,

I bought the update on Parallels Desktop 15. After entering the update license key I have to enter the license key of the previous version. I do not have it anymore, what am I doing now?

Many thanks
Daniel

 

[Maria@Parallels]

Hi,
I bought the update on Parallels Desktop 15. After entering the update license key I have to enter the license key of the previous version. I do not have it anymore, what am I doing now?
Many thanks
Daniel

Hi Daniel, did you have the Parallels Desktop before?
We can try to find your previous key or just provide you with the refund and you will be able to purchase the correct version.
We need your email address to find your previous key or the purchase order number to provide you with the refund.