License Key Already Registered in a Different Account

[kinamee]

Hi
I was able to successfully add a license key to my account in the Parallels Desktop application on macOS, as shown in the attached screenshot.
k**ameee@outlook.com
However, when I try to add the same license key to my account on the Parallels web dashboard, I receive the following error message:
"This license key is already registered in a different account."
Could you please help me resolve this issue?
Thanks,

 

[kinamee]

When I log in to my web dashboard, I don't see any license key associated with my account.

 

[Avinash Bundhoo]

Hi
I was able to successfully add a license key to my account in the Parallels Desktop application on macOS, as shown in the attached screenshot.

However, when I try to add the same license key to my account on the Parallels web dashboard, I receive the following error message:
"This license key is already registered in a different account."
Could you please help me resolve this issue?
Thanks,

Hello @kinamee .

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