"License key is associated with another Parallels account"

Discussion in 'General Questions' started by APRILM1, May 26, 2018.

  1. APRILM1

    APRILM1 Bit Poster

    Messages:
    1
    Hi there. I have what appears to be a common problem here. I bought a personal license for Parallels in 2016. I was setting it up on a new computer today and I got the prompt to activate my license key on the new computer. After I confirmed that, I got this error message: "This license is associated with another Parallels account." I don't know what the email address on that other account is. I want to link the license key with the original account at the time of purchase.
    Can you deactivate it on that other account? I can send you the license key in a private message. If there's any additional information I can give you, let me know. Thank you.
     
  2. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello APRILM1, Please check our private conversation.
     

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