License reached its activation limit. Can not transfer to my new mac

Discussion in 'Installation and Configuration' started by BirolK, May 3, 2019.

  1. RamiZ

    RamiZ Bit Poster

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    Thanks Parallels team .. issue resolved :)
    Parallels Twitter support is awesome
     
  2. JonP10

    JonP10 Bit Poster

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    Dear Parallels Team I have an old 2009 iMac that had its HDD crash and I am restoring from image but it says Activation limit reached. May I know how I can activate my Parallels? Thank you.
     
  3. JonP10

    JonP10 Bit Poster

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    Hello? Any response?
     
  4. JoseP13

    JoseP13 Bit Poster

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    My MacBook pro failed due to a hardware problem. I was not able to deactivate the license on that computer before it failed. I transferred the disk to another MacBook pro and now I also get the message "Your Product license has reached the activation limit." How can I fix this? the license key is 6HG***-****QX-******-******-J5***Y

    Thank you
     
    Last edited by a moderator: Apr 21, 2021
  5. RSWorden

    RSWorden Bit Poster

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    I have this issue too. My MacBook received a new logic board during repair by Apple. Parallels will not activate. I followed the KB instructions, but it keeps going back to the "maximum number of activations" message.

    I have tried three ways to get support for this (Twitter, Messenger, and a new topic in this Forum) over the last two days and have received no response. What is the best way to get help?
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Hi, we've done necessary changes, please check the issue.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

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    7,801
    Hi, unfortunately we didn't found your key.
    Could you share your key with us via the private message please?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Hi, please restart Parallels Desktop and check the issue.
     
  9. JoseP13

    JoseP13 Bit Poster

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    Sorry, How can I send you a private message?
     
  10. RSWorden

    RSWorden Bit Poster

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    Too late. I could not wait any longer so I bought an upgrade from Parallels 11 to Parallels 16, which is working. I really did not need the upgrade, as the Parallels 11 version has been sufficient until now. But I needed to get running again, and Parallels technical support was not responding.

    Thank you for your effort, but Parallels technical support is *really* failing. No meaningful phone support. No way to open an Incident from your web site. No response on the Twitter option. No response on the Messenger option. If those methods are not monitored by Parallels staff, they should be shut down. Two full days to respond on the forum option.
     
  11. JoseP13

    JoseP13 Bit Poster

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    I already asked the same question on Facebook and Twitter, I've been waiting for 8 days Can you send me an email or something to share my license key with you? ... I don't know how to send a private message in this forum
     
  12. JoseP13

    JoseP13 Bit Poster

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    I already had Facebook support, and It's working
     
  13. GonzaloR3

    GonzaloR3

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    Same problem here, moved to a new, and forgot to deactivate. In my new machine does not let me activate it

    Thanks
     

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