License renewal not possible

Discussion in 'Licensing and Activation' started by OliverM13, Jan 15, 2024.

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  1. OliverM13

    OliverM13

    Messages:
    1
    I have already updated my credit card information twice so that my Parallels license can be updated. The payment has also been made, but I am not receiving any license. At the same time, Parallels keeps asking me to make the payment again.

    I can't open a support ticket without a valid license.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hello,

    To aid in resolving this issue, we have sent you a private message requesting more information.

    We will await your response.
     
  3. carbonedge

    carbonedge Bit poster

    Messages:
    3
    My license expired on Nov 11, 2023. I just launched Parallels desktop and I followed the prompts to renew. It does not seem to work. I'm at the "Renewing Subscription Online" page and I clicked on "Pay and Renew" but nothing really happens. And if I click on the "Payment Options" link, I'm told I will receive an email. Haven't received an email.

    I'm unable to call, email, or message support. The options are not available anymore.
     

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