LOOP To complete Parallels Desktop setup, please restart your Mac - Parallels 15 in MacOS Monterrey

Discussion in 'Installation and Configuration' started by juanc31, Feb 28, 2022.

  1. juanc31

    juanc31 Bit Poster

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    5
    endless loop "To complete Parallels Desktop setup, please restart your Mac."
    Rebooted it 20 times, keep getting same message.
    (latest version 15 downloaded today from parallels.com)
    Tried several times followed by reboot or not followed by reboot the following:
    • sudo kextcache --clear-staging
    • prlsrvctl shutdown
    • allowed from system preferences
    • downloaded from apple store but I don't have a license for latest version
    I feel robbed, I will not upgrade to version 17 until I have my version 15 working.
     
  2. McallenT@Parallels

    McallenT@Parallels Staff Member

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  3. juanc31

    juanc31 Bit Poster

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    5
    Nothing mentioned in the article you provided helped at all in resolving my issue, still not able to run version 15. Now curiously, latest version 17 works like a charm when I gave it a try. Interesting!
    Now, this version 15 I have it originally installed on a different mac system, on that one still works when I tried. Let me clarify, I'm not trying to use one license in 2 different systems, I'm just transitioning from one to the other and that is why I can see still see it working on the older system.
    Any ideas????
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,044
    Hello, are you using Mac OS Monterey?
     
  5. juanc31

    juanc31 Bit Poster

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    No, Windows 95.
    Are you serious? Didn't you take the time to read the title of this thread? Jeez, yes it's mac os monterrey in case you still didn't figure out.
    How much longer until I get an answer that will allow me to use a software I paid for ?
     
  6. juanc31

    juanc31 Bit Poster

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    5
    I guess it takes additional time to get an answer when customers get ironic (meaning, on top of an ALREADY EXTREMELY SLOW CUSTOMER SERVICE response time)
     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    Hello, thank you for the clarification and we apologize for the delayed response. We would like to inform that Parallels Desktop 15 is not compatible with Mac OS Monterey. Please visit this KB article for checking the compatibility. If you are using M1 then, only Windows 11 will be supported on your M1 machine. Any Intel-Based virtual machine is not supported on M1 Mac.
     
  8. juanc31

    juanc31 Bit Poster

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    So, is Parallels 17 M1 compatible?
     
  9. AbingdonS

    AbingdonS

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    1
    I think, if not wrong, that this is a users' group forum and someone trying to help you is not a Parallels employee
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,044
    Hello, yes, Parallels Desktop 17 is compatible with M1 Mac. Please visit this KB article to know more.
     

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