Loss of Audio on Windows 10 after upgrading to Parallels 13

Discussion in 'Windows Guest OS Discussion' started by MarkN4, Aug 22, 2017.

  1. MarkN4

    MarkN4 Bit Poster

    Messages:
    1
    Hi peeps,

    I runa MacBook Pro, all updates current, and Parallels Desktop gives me a Windows 10 VM. I just upgraded from Parallels 12 to 13, and all works except audio, which I can't get a peep out of. The audio on the Mac itself works fine, but I've lost sound on the VM.

    Any ideas on the debugging process?

    Thanks!

    - mark
     
  2. sgniwder

    sgniwder Bit Poster

    Messages:
    29
    I have this same issue. I have to toggle the sound output under devices between default and built-in output. It appears to stop after a period of time.
    Is anyone else having this issue?
     
  3. Skysurfer

    Skysurfer Bit Poster

    Messages:
    21
    I had a similar issue and have resolved it by upgrading to Mac OS High Sierra.

    The problem was that not only did I had to toggle the audio setting between default and built-in as the prior poster mentioned, but I had to this every time the Mac came out of sleep. And the customer support pointed to a solution that did not work. Ultimately, upgrading to High Sierra did.

    Lawrence
     
  4. alexg

    alexg Parallels Developers

    Messages:
    536
    Guys, please update Parallels Desktop to 13.2. That proflem is fixed.
     
  5. Skysurfer

    Skysurfer Bit Poster

    Messages:
    21
    This issue started recurring and upgrading to 13.2 resolved it. Thanks!
    Lawrence
     

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