Mac Pro 5.1 (4.1 flashed) cannot run Paralles

Discussion in 'Installation and Configuration of Parallels Desktop' started by PetrD2, Oct 17, 2023.

  1. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    Hi team,
    Trying to test 18 and 19 version of Parallels and so far failing with the installation:
    Macos 12.7 (21G816)
    Code:
    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------
    
    Process:               prl_client_app [812]
    Path:                  /Volumes/VOLUME/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier:            com.parallels.desktop.console
    Version:               18.3.2 (53621)
    Build Info:            Parallels-53621.0~18.3.53621.0
    Code Type:             X86-64 (Native)
    Parent Process:        Exited process [810]
    User ID:               501
    
    Date/Time:             2023-10-17 16:34:54.4792 +0200
    OS Version:            macOS 12.7 (21G816)
    Report Version:        12
    Anonymous UUID:        E07669AD-F4F8-421E-8DEE-F707A90722A4
    
    
    Time Awake Since Boot: 340 seconds
    
    System Integrity Protection: enabled
    
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Codes:       0x0000000000000001, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process:   exc handler [812]
    
    VM Region Info: 0 is not in any region.  Bytes before following region: 4299673600
          REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
          UNUSED SPACE AT START
    ---> 
          __TEXT                      10047d000-1029e9000    [ 37.4M] r-x/r-x SM=COW  ...rl_client_app
    
    Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
    0   ???                                              0x0 ???
    1   prl_client_app                           0x100591449 0x10047d000 + 1131593
    2   prl_client_app                           0x1005915cc 0x10047d000 + 1131980
    3   prl_client_app                           0x100a15ecc 0x10047d000 + 5869260
    4   prl_client_app                           0x100a16168 CPdCatalogManagerDelegate::CPdCatalogManagerDelegate(QObject*) + 56
    5   prl_client_app                           0x1005b2ba9 0x10047d000 + 1268649
    6   prl_client_app                           0x10051d5ed 0x10047d000 + 656877
    7   dyld                                     0x1051ea52e start + 462
    
    Thread 1:
    0   libsystem_pthread.dylib               0x7ff80419cf48 start_wqthread + 0
    
    Thread 2:
    0   libsystem_pthread.dylib               0x7ff80419cf48 start_wqthread + 0
    
    Thread 3:
    0   libsystem_pthread.dylib               0x7ff80419cf48 start_wqthread + 0
    
    
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000102a09500  rbx: 0x0000600002529e40  rcx: 0x0000000000000000  rdx: 0x0000600002529e40
      rdi: 0x00000001005913b0  rsi: 0x00000000000002db  rbp: 0x00007ff7bfa82810  rsp: 0x00007ff7bfa827e8
       r8: 0x00004c7e6129ace0   r9: 0xffffffff00000000  r10: 0x00007ff84588e718  r11: 0x0000000000000000
      r12: 0x00000001052653a0  r13: 0x00007ff7bfa82a98  r14: 0x00000001005913b0  r15: 0x0000000102ae1618
      rip: 0x0000000000000000  rfl: 0x0000000000010206  cr2: 0x0000000000000000
     
    Logical CPU:     0
    Error Code:      0x00000014 (no mapping for user instruction read)
    Trap Number:     14
    
    
    Binary Images:
                   0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
           0x10047d000 -        0x1029e8fff com.parallels.desktop.console (18.3.2) <ef611887-4443-3948-bc1e-d9eb78984369> /Volumes/VOLUME/Parallels Desktop.app/Contents/MacOS/prl_client_app
           0x1051e5000 -        0x105250fff dyld (*) <65540238-1367-3f2e-978b-3278e73c124b> /usr/lib/dyld
        0x7ff80419b000 -     0x7ff8041a6fff libsystem_pthread.dylib (*) <e097f78f-fcfb-30f3-9164-dbc9709ba134> /usr/lib/system/libsystem_pthread.dylib
    
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
    
    VM Region Summary:
    ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
    Writable regions: Total=602.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=602.0M(100%)
    
                                    VIRTUAL   REGION
    REGION TYPE                        SIZE    COUNT (non-coalesced)
    ===========                     =======  =======
    Activity Tracing                   256K        1
    ColorSync                          140K       21
    CoreServices                      7740K        2
    Kernel Alloc Once                    8K        1
    MALLOC                           200.6M       27
    MALLOC guard page                   16K        4
    MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
    STACK GUARD                       56.0M        4
    Stack                             9752K        4
    VM_ALLOCATE                         12K        3
    __CTF                               756        1
    __DATA                            33.2M      543
    __DATA_CONST                      29.4M      328
    __DATA_DIRTY                      1625K      210
    __FONT_DATA                          4K        1
    __LINKEDIT                       657.6M       46
    __OBJC_RO                         82.9M        1
    __OBJC_RW                         3200K        2
    __TEXT                           574.1M      555
    __UNICODE                          592K        1
    dyld private memory               1024K        1
    mapped file                       42.4M        8
    shared memory                      748K       14
    ===========                     =======  =======
    TOTAL                              2.0G     1779
    TOTAL, minus reserved VM space     1.7G     1779
    
    
    
    -----------
    Full Report
    -----------
    
    {"app_name":"prl_client_app","timestamp":"2023-10-17 16:35:05.00 +0200","app_version":"18.3.2","slice_uuid":"ef611887-4443-3948-bc1e-d9eb78984369","build_version":"53621","platform":1,"bundleID":"com.parallels.desktop.console","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.7 (21G816)","incident_id":"87AA55CF-8882-409D-BA97-6519DCB89853","name":"prl_client_app"}
    {
      "uptime" : 340,
      "procLaunch" : "2023-10-17 16:34:52.2574 +0200",
      "procRole" : "Background",
      "version" : 2,
      "userID" : 501,
      "deployVersion" : 210,
      "modelCode" : "MacPro5,1",
      "procStartAbsTime" : 340903210372,
      "coalitionID" : 874,
      "osVersion" : {
        "train" : "macOS 12.7",
        "build" : "21G816",
        "releaseType" : "User"
      },
      "captureTime" : "2023-10-17 16:34:54.4792 +0200",
      "incident" : "87AA55CF-8882-409D-BA97-6519DCB89853",
      "bug_type" : "309",
      "pid" : 812,
      "procExitAbsTime" : 343123869895,
      "cpuType" : "X86-64",
      "procName" : "prl_client_app",
      "procPath" : "\/Volumes\/VOLUME\/Parallels Desktop.app\/Contents\/MacOS\/prl_client_app",
      "bundleInfo" : {"CFBundleShortVersionString":"18.3.2","CFBundleVersion":"53621","CFBundleIdentifier":"com.parallels.desktop.console"},
      "buildInfo" : {"ProjectName":"Parallels","SourceVersion":"53621.0","BuildVersion":"18.3.53621.0"},
      "storeInfo" : {"deviceIdentifierForVendor":"F0E73301-5A2C-56FC-91FC-27B01816B77D","thirdParty":true},
      "parentProc" : "Exited process",
      "parentPid" : 810,
      "coalitionName" : "com.parallels.desktop.installer",
      "crashReporterKey" : "E07669AD-F4F8-421E-8DEE-F707A90722A4",
      "responsiblePid" : 810,
      "sip" : "enabled",
      "vmRegionInfo" : "0 is not in any region.  Bytes before following region: 4299673600\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      10047d000-1029e9000    [ 37.4M] r-x\/r-x SM=COW  ...rl_client_app",
      "isCorpse" : 1,
      "exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
      "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":812},
      "vmregioninfo" : "0 is not in any region.  Bytes before following region: 4299673600\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      10047d000-1029e9000    [ 37.4M] r-x\/r-x SM=COW  ...rl_client_app",
      "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
      "faultingThread" : 0,
      "threads" : [{"triggered":true,"id":9656,"threadState":{"r13":{"value":140702049118872},"rax":{"value":4339045632,"symbolLocation":37680,"symbol":"typeinfo for CAskUserConsentDelegate"},"rflags":{"value":66054},"cpu":{"value":0},"r14":{"value":4300805040},"rsi":{"value":731},"r8":{"value":84105679711456},"cr2":{"value":0},"rdx":{"value":105553155235392},"r10":{"value":140704295216920,"symbolLocation":24,"symbol":"__cxxabiv1::(anonymous namespace)::GlobalStatic<__cxxabiv1::(anonymous namespace)::LibcppMutex>::instance"},"r9":{"value":18446744069414584320},"r15":{"value":4339930648},"rbx":{"value":105553155235392},"trap":{"value":14,"description":"(no mapping for user instruction read)"},"err":{"value":20},"r11":{"value":0},"rip":{"value":0},"rbp":{"value":140702049118224},"rsp":{"value":140702049118184},"r12":{"value":4381365152,"symbolLocation":0,"symbol":"_NSConcreteStackBlock"},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":4300805040}},"queue":"com.apple.main-thread","frames":[{"imageOffset":0,"imageIndex":0},{"imageOffset":1131593,"imageIndex":1},{"imageOffset":1131980,"imageIndex":1},{"imageOffset":5869260,"imageIndex":1},{"imageOffset":5869928,"symbol":"CPdCatalogManagerDelegate::CPdCatalogManagerDelegate(QObject*)","symbolLocation":56,"imageIndex":1},{"imageOffset":1268649,"imageIndex":1},{"imageOffset":656877,"imageIndex":1},{"imageOffset":21806,"symbol":"start","symbolLocation":462,"imageIndex":2}]},{"id":9687,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]},{"id":9688,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]},{"id":9696,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]}],
      "usedImages" : [
      {
        "size" : 0,
        "source" : "A",
        "base" : 0,
        "uuid" : "00000000-0000-0000-0000-000000000000"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 4299673600,
        "CFBundleShortVersionString" : "18.3.2",
        "CFBundleIdentifier" : "com.parallels.desktop.console",
        "size" : 39239680,
        "uuid" : "ef611887-4443-3948-bc1e-d9eb78984369",
        "path" : "\/Volumes\/VOLUME\/Parallels Desktop.app\/Contents\/MacOS\/prl_client_app",
        "name" : "prl_client_app",
        "CFBundleVersion" : "53621"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 4380839936,
        "size" : 442368,
        "uuid" : "65540238-1367-3f2e-978b-3278e73c124b",
        "path" : "\/usr\/lib\/dyld",
        "name" : "dyld"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 140703197409280,
        "size" : 49152,
        "uuid" : "e097f78f-fcfb-30f3-9164-dbc9709ba134",
        "path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",
        "name" : "libsystem_pthread.dylib"
      }
    ],
      "sharedCache" : {
      "base" : 140703194152960,
      "size" : 19331678208,
      "uuid" : "18c0cf72-8655-3222-b471-56a154098595"
    },
      "vmSummary" : "ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)\nWritable regions: Total=602.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=602.0M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nColorSync                          140K       21 \nCoreServices                      7740K        2 \nKernel Alloc Once                    8K        1 \nMALLOC                           200.6M       27 \nMALLOC guard page                   16K        4 \nMALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)\nSTACK GUARD                       56.0M        4 \nStack                             9752K        4 \nVM_ALLOCATE                         12K        3 \n__CTF                               756        1 \n__DATA                            33.2M      543 \n__DATA_CONST                      29.4M      328 \n__DATA_DIRTY                      1625K      210 \n__FONT_DATA                          4K        1 \n__LINKEDIT                       657.6M       46 \n__OBJC_RO                         82.9M        1 \n__OBJC_RW                         3200K        2 \n__TEXT                           574.1M      555 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \nmapped file                       42.4M        8 \nshared memory                      748K       14 \n===========                     =======  ======= \nTOTAL                              2.0G     1779 \nTOTAL, minus reserved VM space     1.7G     1779 \n",
      "legacyInfo" : {
      "threadTriggered" : {
        "queue" : "com.apple.main-thread"
      }
    },
      "trialInfo" : {
      "rollouts" : [
        {
          "rolloutId" : "63582c5f8a53461413999550",
          "factorPackIds" : {
    
          },
          "deploymentId" : 240000002
        },
        {
          "rolloutId" : "5fc94383418129005b4e9ae0",
          "factorPackIds" : {
    
          },
          "deploymentId" : 240000614
        }
      ],
      "experiments" : [
    
      ]
    }
    }
    
    Model: MacPro5,1, BootROM 144.0.0.0.0, 8 processors, Quad-Core Intel Xeon, 2,4 GHz, 16 GB, SMC 1.39f11
    Graphics: NVIDIA GeForce GTX 1060 3GB, NVIDIA GeForce GTX 1060 3GB, PCIe, 3 GB
    Display: DELL U2410, 1920 x 1200 (WUXGA - Widescreen Ultra eXtended Graphics Array), Main, MirrorOff, Online
    Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 2, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 5, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 6, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 7, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    Memory Module: DIMM 8, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553754465238432D48392020
    AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
    Network Service: Ethernet 2, Ethernet, en1
    Network Service: Wi-Fi, AirPort, en2
    PCI Card: pci144d,a809, NVM Express Controller, Slot-2
    PCI Card: NVIDIA GeForce GTX 1060 3GB, Display Controller, Slot-1
    PCI Card: pci10de,10f1, Audio Device, Slot-1
    Serial ATA Device: C300-CTFDDAC256MAG, 256,06 GB
    Serial ATA Device: WDC WD3000F9YZ-09N20L0, 3 TB
    Serial ATA Device: OCZ-VERTEX4, 256,06 GB
    Serial ATA Device: Samsung SSD 870 QVO 4TB, 4 TB
    Serial ATA Device: KINGSTON SHFS37A120G, 120,03 GB
    USB Device: USB20Bus
    USB Device: USB20Bus
    USB Device: USBBus
    USB Device: USBBus
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USBBus
    USB Device: USBBus
    USB Device: USBBus
    USB Device: Dell USB Entry Keyboard
    USB Device: USBBus
    USB Device: Wireless Device
    FireWire Device: built-in_hub, 800mbit_speed
    Thunderbolt Bus:
    
     
  2. joevt

    joevt Forum Maven

    Messages:
    1,205
    I wonder if the problem is MacPro5,1 or Nvidia GeForce GTX 1060. Do you have an AMD GPU?
     
  3. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    I have Mac version of 220.
    And of course running via Open Core (1.01)
    Will check. The AMD card I have is RX5600 however I would have either change the cabling from the Power Supply or test on a PC power Supply.
    Actually, it's odd as yesterday the Monterey just crashed and it seemed to be caused by GPU drivers (or someting in those lines as the new installation didn't want to boot either. So I put back the 220 and it worked. Then swapped the cards, root patched and it works. So, need to test Paralells again :)
     
  4. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    Fresh install:

    Code:
    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------
    
    Process:               prl_client_app [1448]
    Path:                  /Users/USER/Library/Caches/*/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier:            com.parallels.desktop.console
    Version:               19.0.0 (54570)
    Build Info:            Parallels-54570.0~19.0.54570.0
    Code Type:             X86-64 (Native)
    Parent Process:        Install [1447]
    Responsible:           Install Parallels Desktop [1433]
    User ID:               501
    
    Date/Time:             2023-10-18 13:22:49.2698 +0200
    OS Version:            macOS 12.7 (21G816)
    Report Version:        12
    Anonymous UUID:        58048D1D-0D91-4493-B704-D162A43ED1F2
    
    Sleep/Wake UUID:       2A2723EE-F127-4B60-8DFD-2FCBABCD9DC9
    
    Time Awake Since Boot: 2300 seconds
    Time Since Wake:       800 seconds
    
    System Integrity Protection: enabled
    
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Codes:       0x0000000000000001, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process:   exc handler [1448]
    
    VM Region Info: 0 is not in any region.  Bytes before following region: 4502945792
          REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
          UNUSED SPACE AT START
    ---> 
          __TEXT                      10c658000-10ec38000    [ 37.9M] r-x/r-x SM=COW  ...rl_client_app
    
    Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
    0   ???                                              0x0 ???
    1   prl_client_app                           0x10c76a2e9 0x10c658000 + 1123049
    2   prl_client_app                           0x10c76a46c 0x10c658000 + 1123436
    3   prl_client_app                           0x10cbbc0ac 0x10c658000 + 5652652
    4   prl_client_app                           0x10cbbc348 CPdCatalogManagerDelegate::CPdCatalogManagerDelegate(QObject*) + 56
    5   prl_client_app                           0x10c78b5a9 0x10c658000 + 1258921
    6   prl_client_app                           0x10c6f6a50 0x10c658000 + 649808
    7   dyld                                     0x11e4eb52e start + 462
    
    Thread 1:
    0   libsystem_pthread.dylib               0x7ff804b7af48 start_wqthread + 0
    
    Thread 2:
    0   libsystem_pthread.dylib               0x7ff804b7af48 start_wqthread + 0
    
    Thread 3:
    0   libsystem_pthread.dylib               0x7ff804b7af48 start_wqthread + 0
    
    
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x000000010ec4df60  rbx: 0x00006000025a8d40  rcx: 0x0000000000000000  rdx: 0x00006000025a8d40
      rdi: 0x000000010c76a250  rsi: 0x00000000000002db  rbp: 0x00007ff7b38a7730  rsp: 0x00007ff7b38a7708
       r8: 0x0000000000000001   r9: 0xffffffff00000000  r10: 0x00007ff84626c718  r11: 0x0000000000000000
      r12: 0x000000011e5663a0  r13: 0x00007ff7b38a79b8  r14: 0x000000010c76a250  r15: 0x000000010ed32dc8
      rip: 0x0000000000000000  rfl: 0x0000000000010206  cr2: 0x0000000000000000
     
    Logical CPU:     4
    Error Code:      0x00000014 (no mapping for user instruction read)
    Trap Number:     14
    
    
    Binary Images:
                   0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
           0x10c658000 -        0x10ec37fff com.parallels.desktop.console (19.0.0) <0df7e12d-7d8e-3dff-859b-efcb767a54ab> /Users/USER/Library/Caches/*/Parallels Desktop.app/Contents/MacOS/prl_client_app
           0x11e4e6000 -        0x11e551fff dyld (*) <65540238-1367-3f2e-978b-3278e73c124b> /usr/lib/dyld
        0x7ff804b79000 -     0x7ff804b84fff libsystem_pthread.dylib (*) <e097f78f-fcfb-30f3-9164-dbc9709ba134> /usr/lib/system/libsystem_pthread.dylib
    
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
    
    VM Region Summary:
    ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
    Writable regions: Total=622.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=622.5M(100%)
    
                                    VIRTUAL   REGION
    REGION TYPE                        SIZE    COUNT (non-coalesced)
    ===========                     =======  =======
    Activity Tracing                   256K        1
    ColorSync                          140K       21
    Kernel Alloc Once                    8K        1
    MALLOC                           228.6M       34
    MALLOC guard page                   16K        4
    MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
    STACK GUARD                       56.0M        4
    Stack                             9752K        4
    VM_ALLOCATE                         12K        3
    __CTF                               756        1
    __DATA                            32.4M      549
    __DATA_CONST                      30.3M      336
    __DATA_DIRTY                      1625K      209
    __FONT_DATA                          4K        1
    __LINKEDIT                       657.6M       45
    __OBJC_RO                         82.9M        1
    __OBJC_RW                         3200K        2
    __TEXT                           574.4M      556
    __UNICODE                          592K        1
    dyld private memory               1024K        1
    mapped file                       42.1M        7
    shared memory                      748K       14
    ===========                     =======  =======
    TOTAL                              2.1G     1796
    TOTAL, minus reserved VM space     1.7G     1796
    
    
    
    -----------
    Full Report
    -----------
    
    {"app_name":"prl_client_app","timestamp":"2023-10-18 13:22:50.00 +0200","app_version":"19.0.0","slice_uuid":"0df7e12d-7d8e-3dff-859b-efcb767a54ab","build_version":"54570","platform":1,"bundleID":"com.parallels.desktop.console","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.7 (21G816)","incident_id":"69201035-DC17-4A5E-B8CE-B62D9CF78706","name":"prl_client_app"}
    {
      "uptime" : 2300,
      "procLaunch" : "2023-10-18 13:22:46.5395 +0200",
      "procRole" : "Background",
      "version" : 2,
      "userID" : 501,
      "deployVersion" : 210,
      "modelCode" : "MacPro5,1",
      "procStartAbsTime" : 2304922672209,
      "coalitionID" : 1209,
      "osVersion" : {
        "train" : "macOS 12.7",
        "build" : "21G816",
        "releaseType" : "User"
      },
      "captureTime" : "2023-10-18 13:22:49.2698 +0200",
      "incident" : "69201035-DC17-4A5E-B8CE-B62D9CF78706",
      "bug_type" : "309",
      "pid" : 1448,
      "procExitAbsTime" : 2307651889272,
      "cpuType" : "X86-64",
      "procName" : "prl_client_app",
      "procPath" : "\/Users\/USER\/Library\/Caches\/*\/Parallels Desktop.app\/Contents\/MacOS\/prl_client_app",
      "bundleInfo" : {"CFBundleShortVersionString":"19.0.0","CFBundleVersion":"54570","CFBundleIdentifier":"com.parallels.desktop.console"},
      "buildInfo" : {"ProjectName":"Parallels","SourceVersion":"54570.0","BuildVersion":"19.0.54570.0"},
      "storeInfo" : {"deviceIdentifierForVendor":"8D0D5D66-06BE-553F-B4E6-726A030FA50B","thirdParty":true},
      "parentProc" : "Install",
      "parentPid" : 1447,
      "coalitionName" : "com.parallels.webinstaller",
      "crashReporterKey" : "58048D1D-0D91-4493-B704-D162A43ED1F2",
      "responsiblePid" : 1433,
      "responsibleProc" : "Install Parallels Desktop",
      "wakeTime" : 800,
      "sleepWakeUUID" : "2A2723EE-F127-4B60-8DFD-2FCBABCD9DC9",
      "sip" : "enabled",
      "vmRegionInfo" : "0 is not in any region.  Bytes before following region: 4502945792\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      10c658000-10ec38000    [ 37.9M] r-x\/r-x SM=COW  ...rl_client_app",
      "isCorpse" : 1,
      "exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
      "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":1448},
      "vmregioninfo" : "0 is not in any region.  Bytes before following region: 4502945792\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      10c658000-10ec38000    [ 37.9M] r-x\/r-x SM=COW  ...rl_client_app",
      "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
      "faultingThread" : 0,
      "threads" : [{"triggered":true,"id":29227,"threadState":{"r13":{"value":140701845846456},"rax":{"value":4542750560,"symbolLocation":37696,"symbol":"typeinfo for CAskUserConsentDelegate"},"rflags":{"value":66054},"cpu":{"value":4},"r14":{"value":4504068688},"rsi":{"value":731},"r8":{"value":1},"cr2":{"value":0},"rdx":{"value":105553155755328},"r10":{"value":140704305563416,"symbolLocation":24,"symbol":"__cxxabiv1::(anonymous namespace)::GlobalStatic<__cxxabiv1::(anonymous namespace)::LibcppMutex>::instance"},"r9":{"value":18446744069414584320},"r15":{"value":4543688136},"rbx":{"value":105553155755328},"trap":{"value":14,"description":"(no mapping for user instruction read)"},"err":{"value":20},"r11":{"value":0},"rip":{"value":0},"rbp":{"value":140701845845808},"rsp":{"value":140701845845768},"r12":{"value":4803945376,"symbolLocation":0,"symbol":"_NSConcreteStackBlock"},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":4504068688}},"queue":"com.apple.main-thread","frames":[{"imageOffset":0,"imageIndex":0},{"imageOffset":1123049,"imageIndex":1},{"imageOffset":1123436,"imageIndex":1},{"imageOffset":5652652,"imageIndex":1},{"imageOffset":5653320,"symbol":"CPdCatalogManagerDelegate::CPdCatalogManagerDelegate(QObject*)","symbolLocation":56,"imageIndex":1},{"imageOffset":1258921,"imageIndex":1},{"imageOffset":649808,"imageIndex":1},{"imageOffset":21806,"symbol":"start","symbolLocation":462,"imageIndex":2}]},{"id":29252,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]},{"id":29253,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]},{"id":29258,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]}],
      "usedImages" : [
      {
        "size" : 0,
        "source" : "A",
        "base" : 0,
        "uuid" : "00000000-0000-0000-0000-000000000000"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 4502945792,
        "CFBundleShortVersionString" : "19.0.0",
        "CFBundleIdentifier" : "com.parallels.desktop.console",
        "size" : 39714816,
        "uuid" : "0df7e12d-7d8e-3dff-859b-efcb767a54ab",
        "path" : "\/Users\/USER\/Library\/Caches\/*\/Parallels Desktop.app\/Contents\/MacOS\/prl_client_app",
        "name" : "prl_client_app",
        "CFBundleVersion" : "54570"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 4803420160,
        "size" : 442368,
        "uuid" : "65540238-1367-3f2e-978b-3278e73c124b",
        "path" : "\/usr\/lib\/dyld",
        "name" : "dyld"
      },
      {
        "source" : "P",
        "arch" : "x86_64",
        "base" : 140703207755776,
        "size" : 49152,
        "uuid" : "e097f78f-fcfb-30f3-9164-dbc9709ba134",
        "path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",
        "name" : "libsystem_pthread.dylib"
      }
    ],
      "sharedCache" : {
      "base" : 140703204499456,
      "size" : 19331678208,
      "uuid" : "18c0cf72-8655-3222-b471-56a154098595"
    },
      "vmSummary" : "ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)\nWritable regions: Total=622.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=622.5M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nColorSync                          140K       21 \nKernel Alloc Once                    8K        1 \nMALLOC                           228.6M       34 \nMALLOC guard page                   16K        4 \nMALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)\nSTACK GUARD                       56.0M        4 \nStack                             9752K        4 \nVM_ALLOCATE                         12K        3 \n__CTF                               756        1 \n__DATA                            32.4M      549 \n__DATA_CONST                      30.3M      336 \n__DATA_DIRTY                      1625K      209 \n__FONT_DATA                          4K        1 \n__LINKEDIT                       657.6M       45 \n__OBJC_RO                         82.9M        1 \n__OBJC_RW                         3200K        2 \n__TEXT                           574.4M      556 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \nmapped file                       42.1M        7 \nshared memory                      748K       14 \n===========                     =======  ======= \nTOTAL                              2.1G     1796 \nTOTAL, minus reserved VM space     1.7G     1796 \n",
      "legacyInfo" : {
      "threadTriggered" : {
        "queue" : "com.apple.main-thread"
      }
    },
      "trialInfo" : {
      "rollouts" : [
        {
          "rolloutId" : "60da5e84ab0ca017dace9abf",
          "factorPackIds" : {
    
          },
          "deploymentId" : 240000008
        },
        {
          "rolloutId" : "60f8ddccefea4203d95cbeef",
          "factorPackIds" : {
    
          },
          "deploymentId" : 240000025
        }
      ],
      "experiments" : [
    
      ]
    }
    }
    
    
     
  5. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    BTW, I would wonder, how a GPU could make the application start fail?
    Should not be the application bit agnosting in this?
     
  6. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    539
    Hello,
    For us to further investigate this issue, kindly follow the below steps:
    1. Download Parallels Desktop 19 from the following link: https://download.parallels.com/desktop/v19/19.0.0-54570/ParallelsDesktop-19.0.0-54570.dmg
    2. Double-click on the downloaded dmg file mount to it into Finder.
    3. Launch Terminal ( Finder > Applications > Utilities > Terminal).
    4. Execute the following command:
    /Volumes/Parallels\ Desktop\ 19/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone

    5. Wait for the Technical Report to be generated.
    6. Reply us back with 9-digit Technical Report ID.
    Thank you.
     
  7. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    Hi Pramesh,
    thank you for the followup.
    Report ID is: 439624231
     
  8. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    Hi team,
    any update here? Just in any case I will later add 2 X5690s in case it would make any difference (I don't believe so :)).
    Cheers
     
  9. PetrD2

    PetrD2 Bit poster

    Messages:
    7
    Seems to be resolved. Upped the RAM to 128 GB and added 5600XT. Will continue testing
     

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