Macbook freezes when running Windows 8.1 in Parallels Desktop 10

Discussion in 'Windows Guest OS Discussion' started by JeffreyE1, Jul 21, 2015.

  1. JeffreyE1

    JeffreyE1 Bit Poster

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    I'm running Windows 8.1 in Parallels Desktop 10 on a 13" Macbook Pro Retina. When the lid has been closed for some time with Windows running, the system freezes when I try to wake it from hibernation. I have all of the power saving settings in Windows disabled. I've had to begin suspending windows each time I'm through using it, which I would rather not have to do.

    I understand this is an issue that has been going on for some time, reportedly since Desktop 7, so I thought I would start a new thread about it. Has anyone, user or tech support person, discovered a fix for this? Are there display or power settings I can change on the Mac side that will resolve it?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    @JeffreyE1, did you change VM configuration settings as described below:
    - VM config -> Options -> Startup and Shutdown
    - On Mac shut down -> Shutdown.
     
  3. JeffreyE1

    JeffreyE1 Bit Poster

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    I don't have those options. I just have "On VM Shutdown" and "On Window Close".
     
  4. JeffreyE1

    JeffreyE1 Bit Poster

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    Really, that's it? That's the most Parallels tech support has to offer?
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

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    @JeffreyE1 did you use the lates version of Parallels Desktop 10 - 10.2.1 (29006)?
     
  6. JeffreyE1

    JeffreyE1 Bit Poster

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  7. Maria@Parallels

    Maria@Parallels Kilo Poster

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    Please scan you Windows OS using the following steps:
    1. Start your Windows virtual machine -> click on Start and type in the "Search" box "cmd" -> on the top of the list please right click on the "Command prompt" and choose run as administrator (for more information please see the screenshot in the attachment)

    2. In the Command prompt window please type the following command:
    sfc /scannow and hit Enter.

    3. Wait till the end of process and check the issue.
     
  8. JeffreyE1

    JeffreyE1 Bit Poster

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    Scan returned this message:

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    I tried to upload the log file but your system won't allow me to. The icon is ghosted out.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

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    @JeffreyE1, in order to resolve the issue with Windows operation system corrupted files please perform the following steps:

    1. Open the Command Prompt
    (Click Start -> Please type in the "Search" box "cmd" (without quotes) -> and hit Enter)

    2. In the Command Prompt Window please execute the following command:

    DISM /Online /Cleanup-Image /RestoreHealth (hit Return/Enter)

    3. Wait till operation is completed. Usually it takes 20-30 minutes.
    4. Restart the virtual machine and check the issue.
     
  10. JeffreyE1

    JeffreyE1 Bit Poster

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    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth


    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    [==========================100.0%==========================]

    Error: 0x800f0906

    The source files could not be downloaded.
    Use the "source" option to specify the location of the files that are required t
    o restore the feature. For more information on specifying a source location, see
    http://go.microsoft.com/fwlink/?LinkId=243077.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>
    C:\Windows\system32>


    I went to the page it links to; it didn't give any instructions for specifying a source. I don't know how to specify it on the command line.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

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    @JeffreyE1 could you please try to create new VM and check the issue after Mac wake up?
    Also for more info about Error: 0x800f0906 please check this article
     
  12. JeffreyE1

    JeffreyE1 Bit Poster

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    I tried the instructions in the article, but it kept telling me it couldn't find the files. I ran the Restore Health command again; same result.
    I'll try creating a new VM. I'm not looking forward to it as it will be a lot of work, and if the same thing continues to happen; that's the end of it - I'll be purchasing Fusion.
     

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