Macbook's external display doesn't sleep after disconnecting Access

Discussion in 'Accessing your Mac' started by DavidW23, Oct 9, 2017.

  1. DavidW23

    DavidW23 Bit Poster

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    I am using a 2013 Macbook Pro (macOS Sierra 10.12.6) on mains power with Apple Thunderbolt display. When I disconnect Access (v3.2.0) at the end of a session, the Thunderbolt display doesn't sleep. It has a blanked screen, but I can see the backlight is on (the screen isn't properly black).

    Any suggestions for a fix?
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    450
  3. DavidW23

    DavidW23 Bit Poster

    Messages:
    3
    Hello Meena.

    Thank you for your rapid response.
    I uninstalled and reinstalled Access as described. Unfortunately the problem is still there. My Thunderbolt display is asleep while I am using Access to conenct to teh Macbook, but it lights up as soon as I disconnect. My Access settings are to lock the Macbook during remote access and on exit.

    Kind regards
    David
     

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