macOS Big Sur - Graphics Crash

Discussion in 'General Questions' started by MassimoM8, Nov 16, 2020.

  1. MassimoM8

    MassimoM8 Bit Poster

    Messages:
    2
    hi

    i have macOS Big Sur an parallels 16.0.1, after a few minutes that I use the system everything crashes i found this error any advice? I have Macbook Pro retina 13' Mid 2014



    Host Graphics Crash

    Caught Segmentation fault in video device thread:

    prl_vm_app base address: 0x1077ca000

    0 libsystem_platform.dylib 0x00007fff2038a0a9 _platform_memmove$VARIANT$Haswell + 41

    1 AppleIntelHD5000GraphicsMTLDriver 0x00007fff6153e9d0 _ZN18ShaderBindingStage25updateInlineConstantTableEjj + 464

    2 AppleIntelHD5000GraphicsMTLDriver 0x00007fff6153faec _ZN18ShaderBindingStage22updateBindingTableDataEv + 1018

    3 AppleIntelHD5000GraphicsMTLDriver 0x00007fff6154014e _ZN18ShaderBindingStage7writeIfEv + 64

    4 AppleIntelHD5000GraphicsMTLDriver 0x00007fff6156f58b _ZN27IGAccelRenderCommandEncoder15programPipelineERK14sPrimitiveData + 4499

    5 AppleIntelHD5000GraphicsMTLDriver 0x00007fff6156e396 _ZN27IGAccelRenderCommandEncoder14drawPrimitivesE16MTLPrimitiveTypejjjj + 626

    6 AppleIntelHD5000GraphicsMTLDriver 0x00007fff61560faf -[MTLIGAccelRenderCommandEncoder drawPrimitives:vertexStart:vertexCount:instanceCount:] + 404

    7 prl_vm_app 0x0000000107d0d5f6 prl_vm_app + 5518838

    8 prl_vm_app 0x0000000107d0c028 prl_vm_app + 5513256

    9 prl_vm_app 0x0000000107d059a3 prl_vm_app + 5487011

    10 prl_vm_app 0x0000000107a3a73c prl_vm_app + 2557756

    11 prl_vm_app 0x0000000107a33b23 prl_vm_app + 2530083

    12 prl_vm_app 0x0000000107a4e883 prl_vm_app + 2640003

    13 prl_vm_app 0x0000000107a2011b prl_vm_app + 2449691

    14 prl_vm_app 0x0000000107a1f8b7 prl_vm_app + 2447543

    15 prl_vm_app 0x0000000107918ea6 prl_vm_app + 1371814

    16 prl_vm_app 0x00000001079834d0 prl_vm_app + 1807568

    17 prl_vm_app 0x0000000107912579 prl_vm_app + 1344889

    18 prl_vm_app 0x0000000107911f5c prl_vm_app + 1343324

    19 QtCore 0x0000000109fcf1e3 _ZN7QThread11qt_metacallEN11QMetaObject4CallEiPPv + 1155

    20 libsystem_pthread.dylib 0x00007fff20348950 _pthread_start + 224

    21 libsystem_pthread.dylib 0x00007fff2034447b thread_start + 15
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, did you check the issue with the newest update Parallels Desktop 16.1?
     
  3. MassimoM8

    MassimoM8 Bit Poster

    Messages:
    2
    yes i have 16.1 i have send you bug report 354752542

    i have also a workaround..... uninstall parallels tools to windows machine
     
  4. Jerry Bian

    Jerry Bian Bit Poster

    Messages:
    5
    Same for me! After I tried to sign in with my MS account, the system was suspended automatically.
    Pls treat this as urgent, as I couldn't use Windows 10 anymore....
     
  5. Jerry Bian

    Jerry Bian Bit Poster

    Messages:
    5
    Attached the screen sharing.
     
  6. BrandonM4

    BrandonM4 Bit Poster

    Messages:
    4
    I'm experiencing the same issue on my Mid 2014 MacBook Pro. Poor graphics performance when the machine is running in any state and using the windows start menu search will cause the virtual machine to crash.
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Could you update your Parallels Desktop version to the 16.1.1 and check the issue.
     
  8. BrandonM4

    BrandonM4 Bit Poster

    Messages:
    4
    I'm not the original poster but today's update of 16.1.1 appears to fix the issue of poor performance and the start menu search crashing with Big Sur as the Host OS.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Thanks a lot for sharing this with us!
    And please let us know what we can do for you in the future.
     
  10. Darren4

    Darren4 Bit Poster

    Messages:
    8
    Not the original poster, but I have also experienced the exact same issue and stacktrace in the vm.log as shown above.

    But I am running v16.1.1 (build 49141). Fresh report just sent, ID: 355019900.

    I'm guessing it's something specific to macs with the AppleIntelHD5000GraphicsMTLDriver, mine is also a 15" mid 2014 macbook pro. So maybe macs with a gen 7 (Haswell) CPUs?

    I've noticed specific applications running in the guest OS trigger this issue, like the report of the opening the start menu mentioned above. I have had a WPF application trigger it, which uses hardware rending offloading to the GPU. I believe that uses DirectX underneath, so curious if others have had issues running guest applications of that nature. VM is stable if I avoid applications using those technologies...
     
  11. HemantJ

    HemantJ Bit Poster

    Messages:
    4
    I am also using Parallels 16.1.1 (49141) on Mac OS Big Sur 11.0.1 (20B29). I am also facing the same issue since last 2 days. Unfortunately, the software I need to use most, is written in WPF. Within seconds it crashes the Parallels. A complete show stopper for me.

    I also get the error:
    Caught Segmentation fault(11) in video device thread:
    ...
    AppleIntelHD5000GraphicsMTLDriver ...
     
  12. Darren4

    Darren4 Bit Poster

    Messages:
    8
    I actually went back to 10.15.7, as this was also a show stopper for me as a developer for a WPF app. However, interestingly, 16.1.1 (build 49141) running on Catalina doesn't produce that segementation fault. So worth the effort to downgrade as an itermediate fix until Parallels releases an update.
     
  13. HemantJ

    HemantJ Bit Poster

    Messages:
    4
    Going back to old operating system is an option but it is a big pain. Being a developer, it takes a lot of time to setup the computer. And I have just one laptop. :(
    But yes, if I don't get a solution soon, that's the only option I am left with.
     
  14. HemantJ

    HemantJ Bit Poster

    Messages:
    4
    Just for the benefit of anyone else who comes here facing the same issue, here is a workaround to reduce the crashes in case of WPF app. You can disable the hardware acceleration for all WPF apps. This will use the software render which would be slow and sluggish but at least it won't crash.

    Refer this article for how to do that: https://docs.microsoft.com/en-us/do...ktop-4.8#disable-hardware-acceleration-option
     
    Darren4 likes this.
  15. Darren4

    Darren4 Bit Poster

    Messages:
    8
    I've just seen this on the update summary for v16.1.2 (49151).

    "Resolves an issue with Windows suspending on Macs with Intel integrated GPUs 5xxx/5xx."

    Anyone able to confirm it's no longer an issue for them, now? I'd like to avoid having to update to macOS 11 just to have to go back to 10.15 again...
     
  16. HemantJ

    HemantJ Bit Poster

    Messages:
    4
    Yes, I can confirm that updating to latest Parallels version fixes this issue. Feel free to upgrade to Big Sur... :)
     
    Darren4 likes this.

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