Missing menu-bar in Ubuntu 14.04 after install Parallels tools

Discussion in 'Linux Guest OS Discussion' started by PeterZhong, Apr 23, 2014.

  1. PeterZhong



    I have just finish install Ubuntu 14.04,I have my menu bar and every thing seems to be normal except for low resolution and no parallels tools and it all start when I finish install parallels tools and reboot the only see I can see is the Parallels Shared Folder.

    My parallels desktop version is 9.0.24229 running on 10.9.2

    I have tried many method including but they don't seems to work:
    reinstall unity
    reset unity
    delete ~/.config and ~/.compiz

    cd /etc/X11
    sudo cp ./xorg.conf.04172014 ./xorg.conf
    sudo reboot
    cd ~/.config
    rm -Rf *

    The xorg.conf.04172014 is not existed however the xorg.conf.04232014 do exist, does that mean I get the newer version?
    If this is caused by a newer version(I just downloaded today maybe that's why it's 04232014), is it possible to get a older version.


    Attached Files:

  2. Lvanproosdij

    Lvanproosdij Bit Poster

    Same problem here
  3. inlikealion


    Same here.
  4. Jan.A


    I have the same problem. It looks like an OpenGL problem at the compiz level - when you try to start unity in the X session it complains about not being able to load opengl plugin and also prlcompiz plugin. Parallels Tools ship with prlcompiz plugin for various versions of compiz. However, Ubuntu 14.04 uses compiz version 0.9.11 for which there is no plugin from Parallels. These plugins are shipped in a binary form so Parallels has to produce it for the new compiz version. When can we expect the Parallels Tools to be updated to support Ubuntu 14.04?
  5. Paul Immanuel

    Paul Immanuel Bit Poster

    I have the same problem. I notice however, that there is also another version (64-Mac-AMD) listed on the ubuntu download site, but the link is dead. I wonder if that is the problem.
  6. Basil.Bourque

    Basil.Bourque Bit Poster

    Me too. Same as that screen shot in first message of this thread. Mac OS X 10.9.2 Mavericks, Parallels 9.0.24229.

    As for the other download .iso file, the `64-bit Mac (AMD64)` is different only in that it has a workaround to an issue booting on certain kinds of firmware common to Macs and some other computers. See this answer on StackExchange AskUbuntu.com.

    In contrast, installing Ubuntu 13.10 worked well*. So the nothing-on-desktop-but-"Parallels Shared Folder" problem seems to be only with 14.04.

    *13.10 initially installs properly. But after doing all the suggested Ubuntu updates, most of the desktop becomes a black square with no windows ever able to appear. But that seems to be a different problem. I guess it is time for me to try VirtualBox instead of Parallels.
    Last edited: Apr 25, 2014
  7. Thomas Hartwig

    Thomas Hartwig Bit Poster

    Folks can you please send please your /var/log/Xorg.0.log, /var/log/parallels-tools-install.log, /etc/X11/xorg.conf
    I can not promise anything but probably we can find the important difference why it works for some and not for others.
  8. ridgelift

    ridgelift Bit Poster

    I have attached my files - I had the same exact problem. I tried reinstalling parallels tools after creating the missing directory /usr/share/hal/fdi/policy/20thirdparty (see the tools install log), but that didn't help.

    View attachment Xorg.0.log.txt
    View attachment parallels-tools-install.log.txt
    View attachment xorg.conf.txt
  9. Thomas Hartwig

    Thomas Hartwig Bit Poster

    To all suffering this, did you check if "Ubuntu Unity Plugin" is enabled in ccsm?
  10. Jan.A


    Yes, the Unity plugin is enabled.

    Here are the log files from my installation.

    Here is what unity command prints out when you try to start it from within the X session:

    test@silver-ubuntu:~$ unity
    stop: Unknown job: unity-panel-service
    compiz (core) - Info: Loading plugin: core
    compiz (core) - Info: Starting plugin: core
    start: Unknown job: unity-panel-service
    compiz (core) - Info: Loading plugin: ccp
    compiz (core) - Info: Starting plugin: ccp
    compizconfig - Info: Backend     : gsettings
    compizconfig - Info: Integration : true
    compizconfig - Info: Profile     : unity
    (process:7167): GLib-WARNING **: In call to g_spawn_sync(), exit status of a child process was requested but ECHILD was received by waitpid(). Most likely the process is ignoring SIGCHLD, or some other thread is invoking waitpid() with a nonpositive first argument; either behavior can break applications that use g_spawn_sync either directly or indirectly.
    compiz (core) - Info: Loading plugin: composite
    compiz (core) - Info: Starting plugin: composite
    compiz (core) - Info: Loading plugin: resize
    compiz (core) - Info: Starting plugin: resize
    compiz (core) - Info: Loading plugin: regex
    compiz (core) - Info: Starting plugin: regex
    compiz (core) - Info: Loading plugin: vpswitch
    compiz (core) - Info: Starting plugin: vpswitch
    compiz (core) - Info: Loading plugin: commands
    compiz (core) - Info: Starting plugin: commands
    compiz (core) - Info: Loading plugin: snap
    compiz (core) - Info: Starting plugin: snap
    compiz (core) - Info: Loading plugin: place
    compiz (core) - Info: Starting plugin: place
    compiz (core) - Info: Loading plugin: imgpng
    compiz (core) - Info: Starting plugin: imgpng
    compiz (core) - Info: Loading plugin: move
    compiz (core) - Info: Starting plugin: move
    compiz (core) - Info: Loading plugin: mousepoll
    compiz (core) - Info: Starting plugin: mousepoll
    compiz (core) - Info: Loading plugin: compiztoolbox
    compiz (core) - Info: Starting plugin: compiztoolbox
    compiz (core) - Error: Plugin 'opengl' not loaded.
    compiz (core) - Info: Loading plugin: session
    compiz (core) - Info: Starting plugin: session
    compiz (core) - Info: Loading plugin: workarounds
    compiz (core) - Info: Starting plugin: workarounds
    compiz (core) - Error: Plugin 'opengl' not loaded.

    Attached Files:

  11. Thomas Hartwig

    Thomas Hartwig Bit Poster

    I tried unity/compiz today again and I get the launcher and 3D (OpenGL) support. However it is extremely glitchy and windows are not displayed at all, so it got worse probably with latest updates of Ubuntu. So there seem to be some major issues and I recommend to either wait with the update or to use XFCE. JFYI, the gnome desktop is working better. It is really strange that the difference is so big for various installations and we all should hope for Parallels gets into it. I did check the logfiles but could not find a difference which might be the reason. I will attach my logfiles here just for reference.

    Attached Files:

  12. midtown


    I found this answer that worked for me for 14.04-amd64: http://kb.parallels.com/en/121300. It seems that Parallels is aware of the issue but hasn't been responsive to forum threads, alas. That solution *didn't* work for me on a machine that I had messed around with with a few other solutions first, but it worked perfectly on a fresh install of 14.04. What I did was, in this order, install Ubuntu 14.04, run system updates, install Parallels tools, reboot, follow that Parallels answer, then reboot again, and all was well.
  13. marat_t

    marat_t Kilo Poster

  14. Jan.A


    The KB article worked great. I believe the gsettings reset command did the trick. Thank you for posting the instructions!
  15. AylwinL


    I tried this, but the last command failed with this error:

  16. jkwuc89

    jkwuc89 Bit Poster

    Here are the steps I followed to successfully upgrade my Ubuntu 13.10 VM to 14.04. I made liberal use of the snapshot feature in case something went wrong.

    1. Installed the latest 13.10 software updates
    2. Shutdown the VM and created a VM snapshot
    3. Uninstalled Parallel Tools using the command, sudo /usr/lib/parallels-tools/install -r (see http://kb.parallels.com/en/117044) and rebooted the VM
    4. Shutdown the VM and created another VM snapshot
    5. Used Ubuntu's Software Updates to upgrade from 13.10 to 14.04 and rebooted the VM after the upgrade completed.
    6. Shutdown the VM and created another VM snapshot
    7. Installed Parallels Tools and rebooted the VM. This resulted in the issued discussed in this thread.
    8. Followed the steps inside http://kb.parallels.com/en/121300 and rebooted. After this step, my 14.04 VM came up normally.
    Last edited: May 6, 2014
  17. jimcoyle

    jimcoyle Kilo Poster

    Starting with Control-Alt-F2 does not bring up the command line. Instead the usual password prompt comes up. Where do I go now?
  18. jimcoyle

    jimcoyle Kilo Poster

    I can't get the command line to come up with Control-Option-F2, so I can't edit the .conf file.
  19. Keith Davidson

    Keith Davidson

    The KB article worked for me - MBP with latest Parallels and 14.04 Ubuntu.

  20. dkr4eva


    Tried the KB fix, didn't appear to change anything after restart. However, after I figured out how to boot into cli mode on the macbook (cmd+alt+fn+f2), I went back in and reinstalled Parallels Tools....this worked for a few minutes.

    Then I started losing windows: first the unity bar, then the desktop icons, and finally the terminal window I was using closed itself...lame
    Last edited: May 26, 2014

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