Mouse cursor pointer disappearing when moving to any textbox

Discussion in 'Parallels Client for Windows' started by duraid, Jan 26, 2018.

  1. duraid

    duraid Bit Poster

    Messages:
    6
    This happens with V16.0 and V16.2 as well. Once we link our laptops to monitors using HDMI cables we can not see the cursor pointer when we highlight text or the cursor is not visible.

    We are running Win10 64 bit pro tried this on different monitors and they all have the same issue. If we unplug it from the monitor and use the laptop screen is fine.

    Please use the link below to download the mp4 video that I recorded that shows the issue.

    https://dl.mkinsight.com/download.aspx?file=nydcyKSLVo3R1vJ1j40y
     
  2. jpc

    jpc Kilo Poster

    Messages:
    296
  3. Valentin@Parallels

    Valentin@Parallels Parallels Support

    Messages:
    65
    Greetings @duraid,

    Doing some findings through the web a lot of reports of similar scenario can be found. Below are some examples of threads where similar behavior is observed.

    https://www.drivereasy.com/knowledge/mouse-pointer-disappears-on-windows-10-solved/
    https://www.drivethelife.com/windows-10/fix-mouse-cursor-disappears-windows-10-creators-update.html
    https://community.amd.com/thread/203612
    https://answers.microsoft.com/en-us...n/09a269e8-c622-43a2-adfd-45dfe340de72?auth=1
    https://answers.microsoft.com/en-us...ing-hdmi/bce24046-d09d-47f8-affe-cfa6b46f313a

    In most of the cases, switching the application or a change in cursor helps to restore the cursor. In other worse situations, a driver update for the mouse temporarily solves the issue but never solved the issue completely.
     
  4. JohnM66

    JohnM66

    Messages:
    1
  5. Amandaw1

    Amandaw1 Bit Poster

    Messages:
    1
    If just had similar issue and came here to try and resolve the issue. Our issue appears to be whenever it hovers over a text field that it disappears and you have no clue where your cursor is. Luckily, after playing with the settings I found maybe not a fix but a way around it.Change the mouse pointer scheme to "Windows Black (system scheme)"
    Start > Control Panel > Mouse > Pointers > Windows Black (system scheme)
    https://printersetupservices.com/hp-printer-support/
     
  6. joseph.walker

    joseph.walker Bit Poster

    Messages:
    3
    Tried to follow these steps with 16.2 - I tried all of the compatibility settings, DPI etc, but none fixed the problem.
    Fix for me on Windows 2012R2 VMs was:
    ** Mouse pointer
    /Personalize / Pointers /
    Click the check box for "Enable pointer shadow"
    I did not need to change the cursor image.
    ** Text select
    /Personalize / Pointers / Text Select / Browse
    I selected beam_il.cur
    Hope that might be useful
    ---
    Joseph
     

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