Mouse cursor pointer disappearing when moving to any textbox

Discussion in 'Parallels Client for Windows' started by duraid, Jan 26, 2018.

  1. duraid

    duraid Bit Poster

    This happens with V16.0 and V16.2 as well. Once we link our laptops to monitors using HDMI cables we can not see the cursor pointer when we highlight text or the cursor is not visible.

    We are running Win10 64 bit pro tried this on different monitors and they all have the same issue. If we unplug it from the monitor and use the laptop screen is fine.

    Please use the link below to download the mp4 video that I recorded that shows the issue.
  2. jpc

    jpc Kilo Poster

  3. Valentin@Parallels

    Valentin@Parallels Parallels Support

    Greetings @duraid,

    Doing some findings through the web a lot of reports of similar scenario can be found. Below are some examples of threads where similar behavior is observed.

    In most of the cases, switching the application or a change in cursor helps to restore the cursor. In other worse situations, a driver update for the mouse temporarily solves the issue but never solved the issue completely.
  4. JohnM66


  5. Amandaw1

    Amandaw1 Bit Poster

    If just had similar issue and came here to try and resolve the issue. Our issue appears to be whenever it hovers over a text field that it disappears and you have no clue where your cursor is. Luckily, after playing with the settings I found maybe not a fix but a way around it.Change the mouse pointer scheme to "Windows Black (system scheme)"
    Start > Control Panel > Mouse > Pointers > Windows Black (system scheme)
  6. joseph.walker

    joseph.walker Bit Poster

    Tried to follow these steps with 16.2 - I tried all of the compatibility settings, DPI etc, but none fixed the problem.
    Fix for me on Windows 2012R2 VMs was:
    ** Mouse pointer
    /Personalize / Pointers /
    Click the check box for "Enable pointer shadow"
    I did not need to change the cursor image.
    ** Text select
    /Personalize / Pointers / Text Select / Browse
    I selected beam_il.cur
    Hope that might be useful
  7. BrysonT


    Joseph, thank you.
    That actually fixed it for me and that's exactly what I was coming here to look for!
    I did all of what you listed, but for some reason I DID have to change the cursor image.
    Just in case anyone else has the same problem I did...not sure why that would matter when doing this, but it did.
    Last edited by a moderator: Feb 26, 2020
  8. Davidj39

    Davidj39 Bit Poster

    Start -> Control Panel -> Mouse -> Pointers or open the control panel then and search the mouse option.
    In Control Panel open choose the selecting the Mouse Setting and change the setting speed of the mouse and apply. you can update the driver and scan for hardware changes in Device Manager.
  9. dartb

    dartb Bit Poster


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