mouse pointer in windows

A

alanpetersen

Junior Member
I'm using 5580 and windows XP. Parallels tools was updated. When I move my mouse from mac to windows, I get a windows mouse pointer with the mac pointer on top. While usable, it looks weird.
 
Last edited by a moderator:
Hello alanpetersen,

Could you right-click the Parallels icon in the right bottom corner of your VM window and open Parallels Tools Center, choose Mouse Synchronization, make a screenshot and send it attached to your next post, please?

Best regards,
Xenos
 
Alan, please try reinstalling Parallels Tools.
Do you always get this issue or does this just happen when using any particular program?

Best regards,
Xenos
 
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Yes, I uninstalled PT and then reinstalled and I get the same behavior: doubled-up mouse pointer (mac on top of windows).
 
Alan, I'm going to make a report to developers on your issue but I need to know before - what is your Host OS?

Best regards,
Xenos
 
Hello Alan,

Could you let me know by PM your e-mail for I could send you a utility to check your Tools state?

Best regards,
Xenos
 
same problem here

Hi there!

Is there a solution for this issue already?
Because I'm having the exact same problem!

My host Mac OSX 10.5.1
VM Windows XP Prof SP2
Parallels Tools installed Build 5582

Best regards,
Oli
 
Hello,

SpArKy87, we are investigating the issue with Alan's help. You can also help us to progress if you wish. For this you should let me know you e-mail address by PM. Thank you!

Best regards,
Xenos
 
Dear Alan and Oli,

Thank you for sending me the test results. According to the logs, Parallels Tools are working properly. Video and mouse drivers are loaded and they are not supposed to cause any problems.

Please check if the issue is caused by Acceleration Level settings. Right click your Virtual Machines' desktop and choose Properties -> Settings –> Advanced –> Troubleshoot –> Hardware acceleration. The Acceleration Level should be set to Full. If the slider is moved on the left, even on a single division, the mouse will not work properly.

Best regards,
Xenos
 
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