Moving activation key to a new computer

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by EdgarY, Apr 15, 2021.

  1. EdgarY

    EdgarY Bit Poster

    Messages:
    2
    Hello,

    I recently sold my MacBook Pro 15 and got a new M1. I didn't deactivate my key before performing a factory reset on my previous Mac. Now that I want to use my key on my M1 I got the "activation limit" message. On previous versions of Parallels Desktop I was able to deactivate my previous machine directly on PD but now, on v16.5, I can't. I even checked the website but didn't find anything to release my key.

    I already have a support ticket, 2949611, but it's been a couple of days with no response. Same on chat, no one is answering.

    Any ideas?

    Thank you.
     
  2. MichaelH63

    MichaelH63 Kilo Poster

    Messages:
    775
    Unfortunately there's not much you can do until support resets your key. Weird that it takes them so long. I had a similar problem and they reset it in a couple of hours.
     
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    175
    Hello Edgar! According to the information I have, my colleagues have already sent you an email confirming we've reset the activation limit for your key, so it should work now. Have a great weekend ahead!
     
  4. EdgarY

    EdgarY Bit Poster

    Messages:
    2
    I got an email this morning confirming the reset. It's working now!

    Thank you so much for your help
     

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