Moving License to a new Mac - Won't work

Discussion in 'Installation and Configuration' started by MichaelA27, Aug 16, 2019.

  1. MichaelA27

    MichaelA27 Bit Poster

    Messages:
    1
    Hello,
    Can I please ask for support registering my new Mac? I simply want to move the key serial to my new Mac, as the old one is not available anymore.

    Thank you, kindly
    Michael
     
    poundbit likes this.
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, we've reset your Parallels Desktop 10 key, please check and let us know if it's not that case.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi,
    we've received your reply and please check your inbox for more info.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Once again, @MichaelA27 , we got your reply:

    Thank you very much. That simply activated my install.

    Again, thank you so much for your super support. Now I am going to look at upgrading to the latest drivers.


    And thank you for your warm words
     
  5. >>> Message has been deleted by the user <<<
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, we've reset your Parallels Desktop 11 license key, please check the issue and let us know if it's not that case.
     
  7. AllanS1

    AllanS1 Bit Poster

    Messages:
    11
    same problem for me. Surely you can sort this out parallels? this should be quick and simple and we shouldn't need to go to forums and wait for you to reset our licenses! I desperately and very quickly need to move my license to my new Mac. I've signed out of the old one but only get the option to buy a new one on the new Mac. Sort it please!
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hello, we've made some changes with your Parallels Desktop 15 license key, please check the issue.
     
  9. AllanS1

    AllanS1 Bit Poster

    Messages:
    11
    Yes you have and I have now moved my license to my new MacBook Pro. However, this is not a fix for the problem. Do you really expect everyone to have to contact you manually to move their license? Your help documentation says it's possible to move the license but is incorrect. Nobody wants to have to do this. Sort it!
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    We have this KB article for the transferring question.
    But in order to move old version customers need to ask us for some help.
    We are working on it.
     
  11. ShanelC

    ShanelC Bit Poster

    Messages:
    2
    Helllo,
    would you please help me to install parallels business edition
    I tride all
    check it
    Thanks
     

    Attached Files:

  12. poundbit

    poundbit Bit Poster

    Messages:
    7
    You can also try this,
    Use Migration Assistant to copy all of your documents, apps, user accounts, and settings to a new Mac from another computer. Migration Assistant copies all of your files from your old Mac to your new Mac so that you don't have to copy them manually.
    1. If your files are currently on a PC, follow the PC migration steps instead.
    2. If you're moving content from a Time Machine backup, follow the steps to restore your Mac from a backup instead.
     
  13. ShanelC

    ShanelC Bit Poster

    Messages:
    2
    Hello,
    Thanks for the answer,
    I have sold my iMac where I had parallels back in 2015, since then I haven't use my parallels.
    Off course I have deleted all on that Imac before I sell it.
    As you can see on my parallels account there is 0 active subscription an 1 Legacy license.
    when I put parallels activation key pop-up window tell me is not possible to use this key because is business license, which I have.
     
  14. SamM14

    SamM14 Bit Poster

    Messages:
    3
    I have had to change to a new Mac mini as my old mini failed. I cannot activate my parallels 10 as I have reached the maximum number of activations. Is there a way for me to use my old Parallels 10 and 11 upgrade on my new Mac?
     
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,697
    If you have a legacy license and when you try to use it getting an error "the key is business key" then you are trying to use a legacy key to activate the latest version of Parallels Desktop which will not work. You will have to buy an upgrade to use the latest version.
     
  16. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,697
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  17. SamM14

    SamM14 Bit Poster

    Messages:
    3
    Many thanks for this. Is it still possible to update my version 10 to 11 and to to reset my version 11 activation key?
     
  18. MichaelL68

    MichaelL68 Bit Poster

    Messages:
    3
    Hi,
    I have got the same issue. When I try to activate my license for PD13, I get the "The license has reached its activation limit..."
    But I do not have any Installation active. read this article doesn't help me.
    What else can I do?
     

    Attached Files:

  19. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,697
    We have reset the Parallels Desktop 11 key in your account.
     
  20. PatrickC17

    PatrickC17 Bit Poster

    Messages:
    5
    same problem for me, could you help me reset my version 11 activation key?
     

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