Moving parallels license to new machine... Issues found with key

Discussion in 'General Questions' started by JonathonL1, Feb 12, 2018.

  1. JonathonL1

    JonathonL1 Bit poster

    Messages:
    1
    Hi, I got a new Mac, and needed to move my parallels install over. I deactivated it on my old machine by signing out. on the new machine I downloaded parallels 12, and signed in. it shows the available license. I select it and click "Activate". The app then asks for "key from the previous purchase".

    I bought Parallels 11 in 2016, then renewed my subscription in 2017. The license key I have for 11 is the same that is listed on my account at parallels.com. The same one that was on the old machine when I deactivated it.

    Any help would be appreciated.
     

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  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Use Parallels Desktop 11 permanent key in the previous version field and complete the activation.
     

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