Moving to a New mac and license key not willing to transfer

Discussion in 'Installation and Configuration' started by TomerL1, Nov 6, 2022.

  1. TomerL1

    TomerL1 Bit Poster

    Messages:
    1
    Hi
    I got a new mac 2022 from work and bought parallels on it, I want to move the account I bought to my personal account MacBook pro 2017 , I followed the steps, Logged in, Inserted the activation key which was accepted and click "deactivate on other device and activate on this device" but I got this error

    Unable to perform the operation.
    This license key is associated with another Parallels account. Please sign in using this account and try again.

    Best,
    Tomer
     
    Last edited by a moderator: Nov 7, 2022
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
     

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