my alarms are cleared

Discussion in 'Parallels Toolbox for Mac' started by N__1, Mar 31, 2024.

  1. N__1

    N__1 Bit poster

    Messages:
    2
    I have created alarms for every day of the week and after a few days I see that all the alarms disappear.
    It's already happened to me twice.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi,

    Please collect the following the next time you observe your alarms disappear.

    1. Collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
    2. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:
    cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
    3. Upload the ToolboxLogs.zip file to https://alludo-support-fileshare.az...Share?id=dd746cdd-802b-4791-87cf-2af5051098c9

    Kindly let us know as soon as this is done.
     

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