my parallels desktop are not working

Hello,

To help us better understand the situation, could you please provide us with the following information:

1. A detailed description of the issue and the steps leading to its occurrence, if there are any error messages, please include screenshots.

2. Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.