Hello, To help us better understand the situation, could you please provide us with the following information: 1. A detailed description of the issue and the steps leading to its occurrence, if there are any error messages, please include screenshots. 2. Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.