My VM won't resume or cancel resuming

Discussion in 'General Questions' started by IsaacK2, Sep 27, 2020.

  1. IsaacK2

    IsaacK2 Bit poster

    Messages:
    3
    I just downloaded Parallels 16 for the Mac, I also have Mac OS 10.15. However, when I try to start the VM it starts to resume, stops the progress at 45%, then I try to cancel the resuming and it won't cancel. So then I tried to downgrade back to Parallels 15 and it does the same thing. I'm not sure what I'm doing wrong and what I need to do. Please if you have any experience or helpful advice respond. Thank you
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, do you have any backup copy of your VM?
    Could you please try to shut down it completely and start once again?
     
  3. IsaacK2

    IsaacK2 Bit poster

    Messages:
    3
    I do but it is old and I need files from the current VM for school. And when I try copying the current VM it can't finish because "Certain files could not be read"
     
  4. IsaacK2

    IsaacK2 Bit poster

    Messages:
    3
    It has now just fixed itself. I'm not sure what happened but O let it sit over a couple nights and it allowed me to finally stop the resume and restart the VM
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Feel free to reach out to us if you face any issues.
     

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