Need to transfer Parallels license to new iMac; old machine is gone

Discussion in 'General Questions' started by JohnB45, Jul 30, 2018.

  1. JohnB45

    JohnB45 Bit poster

    Messages:
    2
    I installed Parallels Desktop 13 on an iMac. Unfortunately the iMac failed due to a hardware issue, and I returned it to Apple. I have the replacement machine and want to reinstall Parallels Desktop 13. However I don't have the old machine to deactivate the license installed before the machine failed...

    Thanks in advance.
     
    JohnB45, Jul 30, 2018
    #1
  2. Sathiya@Parallels

    Sathiya@Parallels Guest

    Hi JohnB45. We have made the necessary changes to the Parallels Desktop 13 for Mac license key. Please try to install and activate on the new Mac and it should work.
     
    Sathiya@Parallels, Jul 30, 2018
    #2
  3. JohnB45

    JohnB45 Bit poster

    Messages:
    2
    Thank you. Got it installed.
     
    JohnB45, Jul 31, 2018
    #3
  4. Sathiya@Parallels

    Sathiya@Parallels Guest

    You are welcome. Nice to know that it works now. Please post again for any additional queries.
     
    Sathiya@Parallels, Jul 31, 2018
    #4

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