New computer, unable to activate

Discussion in 'Installation and Configuration of Parallels Desktop' started by DanS10, Nov 18, 2017.

  1. DanS10

    DanS10 Bit poster

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    Hi! I have a new-to-me mac and am unable to use my parallels license on the new machine. How can I deactivate the license on my old machine?

    Thanks!
     
  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    hello @DanS10 Parallels Support Here! We would request you to follow the steps in this article http://kb.parallels.com/123461 for deactivating Parallels on old Mac. Thanks, Shathish
     
  3. DanS10

    DanS10 Bit poster

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    Thanks for your prompt reply, @Shathish@Parallels!

    Unfortunately I do not see that screen referenced in the help article in Parallels 10. I have attached a screenshot to show you what is available to me. I am on version 10.4.0. Thanks!

    Screen Shot 2017-11-19 at 6.41.59 AM.jpg
     
    Last edited: Nov 19, 2017
  4. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @DanS10 We have made the necessary changes, Now you can go ahead and try to activate the Parallels Desktop. Please use the below steps to activate the Parallels Desktop.

    1. Quit Parallels Desktop.

    2. Open Terminal (Finder > Applications > Utilities > Terminal.app)

    3. Execute the command: prlsrvctl activate-license-online

    and check it helps. Thanks, Shathish
     
  5. DanS10

    DanS10 Bit poster

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    This worked great. Thank you!
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    417
    You're welcome. Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     

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