new laptop/license registered in a different account

Discussion in 'Account and Subscription Management' started by MarcoM14, Sep 28, 2021.

  1. MarcoM14

    MarcoM14 Bit Poster

    Messages:
    5
    I moved to a new laptop and when I try to use my license I get the "license is used on another Mac".
    When I pick the option to activate the license on this machine I get a message saying the license is associated with another Parallels account.
    Please help!
    Thank you
     
  2. MarcoM14

    MarcoM14 Bit Poster

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    5
    Parallels support team please advice how to proceed - this is a business license and I need parallels for work
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello Marco, please DM us your Parallels Desktop license key so that we can check and assist you further.
     
    MarcoM14 likes this.
  4. MarcoM14

    MarcoM14 Bit Poster

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    5
    Hi! I don't get an option to DM you if I go to your profile page or my inbox..is it because I am a new user of the forum? Please shoot me a message so I can reply to that.
    Thanks!
     
  5. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @MarcoM14, Please refer this KB article: https://kb.parallels.com/122760 to disable the license from your old Mac and then activate it in your new Mac. Thanks, Parallels Team.
     
  6. MarcoM14

    MarcoM14 Bit Poster

    Messages:
    5
    I cannot apply the procedure that you linked, the license is not associated to my email because it was purchased by a business and I do not know what email it is associated to - the previous Mac it was associated to does not exist anymore. Please DM me and I will reply with the license and my email so that we can associate it to my profile and new hardware.
     
  7. MarcoM14

    MarcoM14 Bit Poster

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    I was finally able to send you a DM :)
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, just sent you a private message,
    please reply us with your license key.
     

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