New M2 Pro MacMini-Toolbox will not activate

Discussion in 'Parallels Toolbox for Mac' started by GuruunoFlob, Mar 31, 2023.

  1. GuruunoFlob

    GuruunoFlob Bit poster

    Subscription paid for, renews 11/2023, Access works, Desktop works, all licensed, etc., but Toolbox says 'Trial Expired", uninstalled, reinstalled, etc., etc. no go. Why is this so difficult? Screenshot 2023-03-31 at 10.41.29 PM.png
  2. GuruunoFlob

    GuruunoFlob Bit poster

    Is there no actual "support" to obtain assistance regarding any software issues with the product or are we all relegated to chat and e-mail?
  3. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Greetings GuruunoFlob,
    Thank you for posting on Parallels Forum.
    To let us proceed with an investigation, kindly try performing the steps below:
    1. Click "I have a Key".
    2. Log into your account (g******@**.com)
    3. Use the key for your subscription (you can find your key in > View All My Products)
    4. Activate your Parallels Toolbox.
    5. Check whether the issue persists.
    If so, collect a technical report as per this article:
    Then copy 9-digit ID of the report and provide it in a reply message.
    Should you have any additional questions, let us know.
    Have a great week ahead!

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