No internet

Mac Intel Pro 2.66
Parallels Desktop 3 build 5608
Windows XP

Since upgrading to the above build, I've lost my internet connection.

The pop-up window on the bottom bar says 'Connected' 'Shared networking'
Device: Network Adaptor 1, shared networking

LAN status is 'Limited or no connectivity' Speed 10.0Mbps
connected using: Realtek RTL8029(AS) PCI Ethernet ( working properly)

Yet on startup I am told that a cable is disconnected, and neither of my browsers can connect to the internet.

What steps should I take to troubleshoot?

peter

 

step 1
reinstall Parallels as described in http://kb.parallels.com/en/4790

 

nope, didn't help, sorry - replied by webform

 

should I be looking at XP network and internet CPs?

peter

 

Do you have any PowerPC antivirus or USB modem

 

no, only AVG on my XP

 

put
ifconfig -a from Mac OS
ipconfig /all from Windows

 

if you mean enter these two lines in terminal then restart, I tried that, no joy

peter

 

when I switch (menu/devices/network adaptor 1)
between Default adaptor and Shared networking I always get an alert:

' A Network cable is unplugged'

In either case, the Parallels footbar icon tells me I'm connected.

I got an alert which asked me to click it, and got the Local Area Connection Status window which says

/support:
Limited or no connectivity

You might not be able to access the Internet or some network resources. This problem occurred becuase the network did not assign a network address to the computer.

/details:

Physical Address: 00-1C-42-2D-8E-47
IP Address: 169.254.238.157
Subnet Mask: 255.255.0.0
Default Gateway:
DNS Server:
WINS Server:

/repair

Windows is taking the following action:

Renewing your IP address

(then)

Windows could not finish repairing the problem because the following action cannot be completed:
Renewing your IP address

For assistance, contact the person who manages your network/Close

---------------

is that useful?

peter

 

Yes, this is exactly what I meant
Try following
sudo killall -HUP pvsnatd

 

no change - parallels says i have connection, windows says not

all details as previous posts

peter

 

ifconfig -a
in Application/Utilities/Terminal
post result here

 

Last login: Wed Jul 30 10:19:21 on console
Welcome to Darwin!
unknown0017f208f590:~ peterlemer2$ ifconfig -a
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1432
inet6 fe80::217:f2ff:fe08:f590%en0 prefixlen 64 scopeid 0x4
inet 10.0.0.6 netmask 0xffffff00 broadcast 10.0.0.255
ether 00:17:f2:08:f5:90
media: autoselect (100baseTX <full-duplex>) status: active
supported media: autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 10baseT/UTP <full-duplex,flow-control> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback> 100baseTX <full-duplex,flow-control> 1000baseT <full-duplex> 1000baseT <full-duplex,hw-loopback> 1000baseT <full-duplex,flow-control>
en1: flags=8822<BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:08:f5:91
media: <unknown type> status: inactive
supported media: autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 10baseT/UTP <full-duplex,flow-control> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback> 100baseTX <full-duplex,flow-control> 1000baseT <full-duplex> 1000baseT <full-duplex,hw-loopback> 1000baseT <full-duplex,flow-control>
fw0: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 2030
lladdr 00:19:e3:ff:fe:8f:7d:8e
media: autoselect <full-duplex> status: inactive
supported media: autoselect <full-duplex>
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::21c:42ff:fe00:0%en2 prefixlen 64 scopeid 0x7
inet 10.37.129.2 netmask 0xffffff00 broadcast 10.37.129.255
ether 00:1c:42:00:00:00
media: autoselect status: active
supported media: autoselect
en3: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::21c:42ff:fe00:1%en3 prefixlen 64 scopeid 0x8
ether 00:1c:42:00:00:01
media: autoselect status: active
supported media: autoselect
unknown0017f208f590:~ peterlemer2$

 

Look at this
en3: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULT ICAST> mtu 1500
inet6 fe80::21c:42ff:fe00:1%en3 prefixlen 64 scopeid 0x8
ether 00:1c:42:00:00:01
media: autoselect status: active
supported media: autoselect

System Preferences - Network - Click Parallels Nat adapter select Using DHCP - if it assigns 169.254.xx
Perform again
sudo killall -HUP pvsnatd

 

I don't understand it - what do you see? Please coach

The Parallels Nat adapter doesn't assign anything. It's blank.

> Renew DHCP Lease/Apply Now <

doesn't change this.

peter

PS: so I didn't run the terminal script again

 

Network prefs jpeg attached

Network prefs jpeg attached

 

It looks that something is corrupted as DHCP cannot get IP address,
I can suggest for now to reinstall Parallels Desktop as it is easy way to try to recover interface

 

That was your 'step one' in message #2 (above) ... which I carried out without success

Do you really think that doing it again will make a difference?

If so, which version? I have 5582, 5584, 5608

peter

 

ops , missed, if you reinstalled let's check further,
What is in logs
Archive of /Library/Parallels/bugreports/
or ~/Library/Parallels/bugreports/

* /Library/Logs/panic.log
or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side;

 

nothing in User, attached file found in root

nothing in root

How do I upload the Parallels Crash log?
The attachment robot won't let me post a .log file, and when I convert it to a .doc file it tells me it's too big!

cheers