Installed PD:mac twice now. In both instances I have had a situation where I have a non-functioning network adapter and ethernet bridge (Realtek 8029AS). The first time around, I tried uninstalling and reinstalling the devices. Same problem. Went through the new hardware wiz and there were no drivers available. Couldn't find anything that came with the PD:mac software that we bought. I did read in this forum, something about VMTools which apparently has drivers. I have not been able to find such a utility though. In both instances, I have tried shared networking, which is supposed to be a slam dunk, and also bridged. Same problem in both instances. Before the second go around, I completely uninstalled PD:mac, as per http://kb.parallels.com/entry/20/235/, and did a reinstall. Differences this time were using an ISO image to do the install because I did have an access problem using the DVD disc the first time around. I did notice some strange "gibberish" that comes up in the DOS-based bootup screen in the VM, in both cases. Tried reading what it says but it goes away too quickly. I thought this behavior had to do with a corrupt installation the first time but I'm getting the same thing this second time out. I need some assistance with this. You might also want to know that I installed PD:mac on another MacBook Pro notebook and did not have any problems at all. One major difference is that the other MacBook is running XP Pro. So I'm guessing this is a Vista issue. Both copies are registered and activated. Our company does not use bootleg software. I tried calling your support dept. this week and your recording mentions having phone problems, which is an understatement. After going through that ordeal 5 times, I gave up. Before doing that, I submitted an email ticket to your support dept. Somewhere in the submit process, you have a blurb in there about registered users getting priority in the help queue. Well, it's been almost a week now, and I still have not received any reply whatsoever, save for the canned auto-reply that your system generates. I'd hate to find out how long non-registered users have to wait to get help. Being a new customer, I am both amazed and frustrated by your product. Unfortunately, I am very dissapointed in what a customer has to go through to get to talk to or email with someone from your support dept. I am hoping that my opinions can be changed by getting some better assistance. I am also hoping that joining this forum might get me the assitance I need as well. Please advise.