"No Registered" dialog upon Parallels Startup

Discussion in 'Installation and Configuration' started by DrKarl, Jul 21, 2009.

  1. DrKarl

    DrKarl Bit Poster

    Messages:
    71
    Very bizarre. I've been using Parallels for over a year without problems, currently version 4.0.3844

    This morning, when I launched Parallels (and an XP VM), I go the attached dialog telling me that my copy was not registered - although of course it has been registered for a very long time.

    I entered all of my information, but it would not accept the 'new' registration with any but the e-mail account under which I had originally registered. When I used that account, I got the second screenshot telling me that my copy is already registered.

    Totally weird. So, am I really registered or not, and what caused this?

    The only thing new since I launched Parallels yesterday is the update to iTunes.

    Bug? Gamma rays?

    Thanks,
    Karl
     

    Attached Files:

  2. StephaneA

    StephaneA

    Messages:
    4
    Same issue for me

    I have the same issue today.

    What's going wrong?

    Thanks
    Satisfied customer
     
  3. StephaneA

    StephaneA

    Messages:
    4
    Same issue for me

    I have the same issue today.

    What's going wrong?

    Thanks
    Stéphane
     
  4. desgael

    desgael

    Messages:
    344
    Seeing several posts on this matter it seems it could be a problem with the current build.

    In any case, try domnloading the latest build from our site http://www.parallels.com/download/desktop/
    and use the downloaded .dmg package to reinstall Parallels Desktop application. This would not affect your virtual machine.
     
  5. DrKarl

    DrKarl Bit Poster

    Messages:
    71
    The "Not Registered" issue was probably a server problem

    For what it is worth, trying to update recognizes me as being registered again ... so I believe it must have been a problem with the Parallels registration server.

    Karl
     

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