No Win10 Fullscreen with DualMonitor after Upgrade to P12

Discussion in 'Installation and Configuration of Parallels Desktop' started by ChristophL1, Aug 18, 2016.

  1. ChristophL1

    ChristophL1 Bit poster

    Messages:
    1
    Hi,
    after upgrading P11 to P12 my Win10 machine won't come up in Fullscreen across both monitors.
    Have tried some settings with settings bur nothing works.
    Only one monitor is used and there is a corrupted TitleBar from OS X (I'm using Sierra Beta 6) on top of the Win 10 Window.

    Regards,
    Christoph
     
    ethomp likes this.
  2. KorkyPlunger

    KorkyPlunger Hunter

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    130
    I am having the same issue. I've submitted technical info with report ID 112886047 for this problem.

    I have one external monitor connected to my Macbook Pro. Under Parallels 11 I was using fullscreen mode in Windows 10 across both the external and laptop display with no problem. Now the laptop display is just black. I've tried reinstalling parallels tools, increasing video memory, etc. Nothing works.

    I've tried both the parallels and Apple hypervisors, and the problem exists in both.

    I'm afraid Parallels 12 is not usable for me with this issue.
     
    Last edited: Aug 19, 2016
  3. MacSpanner

    MacSpanner Junior Member

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    Same problem here with an imac 5k and external 4k monitor.
     
  4. cyclops

    cyclops Member

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    Same problem here. One thing, I have the 'Displays have separate spaces' turn OFF.
     
  5. cyclops

    cyclops Member

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    And, yes, that's Sierra Beta 6 and win 10.
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,158
    Hi Guys, the issue is under investigation by the Parallels Desktop Engineering team. Please subscribe to this article to receive an update on the progress.
     
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Guys, please be informed that Parallels Desktop 12 for Mac Hotfix 1 (12.0.1-41296) was released and the issue has been addressed. Please update Parallels Desktop to the latest build http://kb.parallels.com/123948 Latest version always available here: www.parallels.com/directdownload/pd12 Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and let us know how it works. Thanks!
     
  8. cyclops

    cyclops Member

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    23
    Unfortunately, even after the upgrade, the dual screens are not working.
     
    Last edited: Aug 26, 2016
  9. DennisM5

    DennisM5 Junior Member

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    This is still not working after going to 12.0.1. Going full screen on external dual monitor causes the second monitor to go black.
     
  10. PeteJ1

    PeteJ1 Bit poster

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    3
    Same issue still exists after update
     
  11. KorkyPlunger

    KorkyPlunger Hunter

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    130
    Same issue after update for me as well. The problem is not fixed by build 41296.
     
  12. Jean-FrancoisM

    Jean-FrancoisM Bit poster

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    In fact, I've something else. When going to full screen on a dual monitor setup each guest screen is in a different space (main screen in space 2 and secondary screen in space 3). I'm using the last build available (12.0.1).
     
  13. DustinHullett

    DustinHullett Product Expert

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    181
    Ok I have reproduced this issue on my 2015 MacBook Pro. I had to downgrade to parallels desktop 11 the go back to 12.0.0 to reproduce. I then upgraded to the hot fix PD 12.0.1 and the issue remained. I then made sure use all displays in full screen was selected check all other setting that worked in parallels 11 are still the same. I shut down my MacBook and reset the pram and SMC controller. You do this by shutting down and connecting the power adapter hold the shift option control keys down and press the power key. Hold for a few seconds and you should see the led indicator on your power adapter flash from green to red then back. Now press the power button only to startup OSX and hold down command option p and r until you hear the system chime again and the screen flash like your restarting again then release and let the system boot. Once booted up restart parallels and be sure the newest version of parallels tool is installed. Start your van in a window and drag to your second monitor with mouse. Now go to the title bar and click the green full screen button. You should now have your VM on one screen and OS X on the other. You can use the trackpad to swipe to a second desktop or space for either OS. Let me know if this helps. Thanks
     
  14. JanVis

    JanVis Junior Member

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    I had a support call with Parallels. Explained the issue in detail. They know about the issue and are working on a fix.
     
  15. DustinHullett

    DustinHullett Product Expert

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    Ok I just wanted to post my experience
     
  16. cyclops

    cyclops Member

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    Interesting... check this out:

    http://pubs.vmware.com/Release_Notes/en/fusion/8/fusion-850-release-notes.html

    From the 'known issues' section:

    [Q]
    If more than one monitor is used in Full Screen mode on macOS 10.12 host operating system, the virtual displays are merged into one space in different tabs, instead of creating Full Screen space on each monitor

    On macOS 10.12 host operating system, if there is external monitor connected to the Mac machine, when you switch a virtual machine to Full Screen with "Use All Displays in Full Screen" option selected, the virtual machine shows in Full Screen only on one monitor and merges all virtual displays to it as tabs, instead of using separated spaces on all monitors. After changing the view mode back to Single Window, a redundant black space remains, and the Fusion menu bar is hidden automatically.

    Workaround: Open the System Preferences on macOS 10.12 operating system, click the Dock icon. Choose "Manually" on the dropdown list of "Prefer tabs when opening documents".
    [/Q]

    That's almost exactly what happens with Parallels 12 in full screen / multi-monitor mode. I wonder why Parallels 11 didn't have that issue? And why both Parallels and VMWare Fusion now have the exact same problem?
     
  17. TroutDeep

    TroutDeep Junior Member

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    THANK YOU. :)

    I was seeing the behavior you describe, and this completely resolved the issue for me.

    MBPr 2012
    Windows 10 Anniversary x64
    Parallels 12 (latest patch version)
    External Dell P2715Q via mDP
     
  18. PeteJ1

    PeteJ1 Bit poster

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    3
    Latest update does not fix the full screen dual monitor issue. Main screen running MacOS Sierra still turns black when second screen running windows 10 is set to View Full Screen
     
  19. cyclops

    cyclops Member

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    Hi Petej1,
    Did you try changing the tab behavior of MacOS Seirra to 'Manual'?

    - cyclops
     
  20. appzattak

    appzattak Bit poster

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    7
    Does not work for me. Still blacks out my other screens in full screen mode
     

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