non-existent support??

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Shahar

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I've been waiting for 13 days for a reply to an urgent support request - one that stops me using the product!
What's going on?
Your product used to work so well...
Then the upgrade made it so slow it's faster to run run to a co-workers pc...
Now I can't even use it!!
 
Maybe we here at the Forum can help. What is the issue you requested help with?

kat
 
I had to re-install Parallels, and my Auth. Key is not accepted by the upgrade (although I upgraded from the previous version no problem). The original dmg has somehow been corrupted, so I'm left with a product that I can't use at all...
All I need is a link to download Parallels-Desktop-3214-Mac-en.dmg and the problem would be solved...
I don't understand why it's taken so long?!
Thanks in advance...
 
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