Office 2010 updates just hanging

Discussion in 'Windows Virtual Machine' started by Mark Parsons, Jan 10, 2015.

  1. Mark Parsons

    Mark Parsons Bit poster

    Messages:
    1
    Hello, I've just installed office 2010 and as you can imagine being 2010 there were a lot of updates. It has taken ages but now seems to be stuck on 140/146, it doesn't freeze, just won't go past 140, been stuck for about 3 hours now and I can't use Windows at the moment. I have a Mac Retina, Yosemite, Parallels 10 and Windows 7.
    Any suggestions would be greatly appreciated, even to actually stopping the updates, so I can get back to using Windows

    Thanks
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    760
    Hello Mark,
    Please follow the steps suggested below:
    1. Go to VM config as suggested at http://kb.parallels.com/117287 > Hardware > Network > Change network mode shared networking mode to Default adapter.
    2. Restart Windows virtual Machine.
    3. Run Windows updates before updating Office 2010 > Restart Windows Virtual Machine.
    4. Once it is restarted please try to update Office 2010 and let us know how it works.
     

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