Old activation key issue?

Discussion in 'Installation and Configuration' started by WhoK, Dec 14, 2019.

  1. SanjanaS1

    SanjanaS1 Bit Poster

    Messages:
    6
    I downloaded Parallels Desktop for Mac Pro Edition after using the free trial version, however as I try to activate to the pro edition it asks for the previous key that cannot be found anywhere. I checked products and the primary key seems to be the Pro edition one only.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, have you already use Parallels Desktop? If no, please provide us with you purchase order number, we will refund your upgrade purchase and you will be able to purchase a full Parallels Desktop version.
     
  3. SanjanaS1

    SanjanaS1 Bit Poster

    Messages:
    6
    I purchased the parallels desktop for Mac yesterday but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611
     
  4. SanjanaS1

    SanjanaS1 Bit Poster

    Messages:
    6
    I purchased the parallels desktop for Mac yesterday but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611. Its been three days since i bought and yet no one is responding to help
     
  5. Larko

    Larko Bit Poster

    Messages:
    1
    Dear Support,
    i have two licenses and i installed the second parallels some days ago (working). I try to use the toolbox, but the license was rejected. Please help.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, we've checked your account and didn't find any previous Parallels Desktop license key.
    Please confirm the Parallels Desktop update refund.
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, we've made some changes, please check the issue.
     
  8. nicholasw2

    nicholasw2 Bit Poster

    Messages:
    2
    I upgraded my trial version and it is asking for my previous key which I do not have. Please email through my previous key
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, did you use Parallels Desktop before? (or only used the trial version?)
     
  10. nicholasw2

    nicholasw2 Bit Poster

    Messages:
    2
    I only had the trial version
     
  11. ViktorB1

    ViktorB1 Bit Poster

    Messages:
    1
    Hi. Please help! "you have entered an upgrade key. Please confirm it with a key from the previous edition". Old version key is not accepted.
     
  12. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    In this case you need to purchase the full version. We can provide you with the refund for the wrong purchased Upgrade version.
     
  13. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi,
    Could you share with us your licenses keys via the private message please?
     
  14. Walt2

    Walt2 Bit Poster

    Messages:
    7
    I have the same issue! I noticed a lot of people do, why is nothing done to fix this reoccurring problem so your prospective customers don't go through this??. My email is Walter_c******in@yahoo.com
    Please fix it I bought it today. Thanks
     
    Last edited by a moderator: Jun 11, 2021
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    we've checked your email address and didn't find any purchase order associated with it.
    If you would like to get a refund for the wrong product order please provide us with the purchase order number.
    We are looking forward to your reply and will be glad to help.
     
  16. MatthiasS13

    MatthiasS13 Bit Poster

    Messages:
    2
    Hello, I have the same problem with my Mac. Already bought an official student version, but still have no old key to fill in. May you help me with the problem, please. Thanks in an advance
     
  17. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, did you purchase an upgrade version?
    Could you provide us with your purchase order number please?
     
  18. MatthiasS13

    MatthiasS13 Bit Poster

    Messages:
    2
    Hello,

    thank for the reply. The order number is 282779603

    Thanks in advance.

    Greets Matthias
     
  19. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, your order has been refunded, you will receive funds during the next 5-7 days.
    If you have any additional questions please let us know.
     
  20. TonyC23

    TonyC23 Bit Poster

    Messages:
    7
    I have the same problem . I have two Parallels 15 & two Parallels 16 licenses and now can't activate any of them after transferring between my various Macs.
     

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