Old activation key issue?

W

WhoK

Bit poster
I upgraded yesterday from Parallels Desktop to Parallels Desktop for Mac Pro Edition after using the former for over 2 years. When trying to open the later I am presented with a "you have entered an upgrade key. Please confirm it with a key from the previous edition". That key for a past edition can not be found on any of the invoices I have for purchases or renewals that I have made since at least 2017. I can and have provided invoices to prove that. Doesn't Parallels themselves keep a record of "activation keys" for purchases made by a customer that can be provided within a reasonable amount of time. I have a ticket now with support but that has been going round and round in circles for nearly 24hrs now. I want to install my latest upgrade and get it setup asap. Can't something be done to hasten this procedure?
A little disheartened with Parallels support at this stage.
Who Kuni (Sr. Sabina)
Tokyo, JAPAN
 
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I downloaded Parallels Desktop for Mac Pro Edition after using the free trial version, however as I try to activate to the pro edition it asks for the previous key that cannot be found anywhere. I checked products and the primary key seems to be the Pro edition one only.
 
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SanjanaS1 said:
I downloaded Parallels Desktop for Mac Pro Edition after using the free trial version, however as I try to activate to the pro edition it asks for the previous key that cannot be found anywhere. I checked products and the primary key seems to be the Pro edition one only.
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Hello, have you already use Parallels Desktop? If no, please provide us with you purchase order number, we will refund your upgrade purchase and you will be able to purchase a full Parallels Desktop version.
 
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I purchased the parallels desktop for Mac yesterday but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611
 
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Maria@Parallels said:
Hello, have you already use Parallels Desktop? If no, please provide us with you purchase order number, we will refund your upgrade purchase and you will be able to purchase a full Parallels Desktop version.
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I purchased the parallels desktop for Mac yesterday but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611. Its been three days since i bought and yet no one is responding to help
 
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Dear Support,
i have two licenses and i installed the second parallels some days ago (working). I try to use the toolbox, but the license was rejected. Please help.
 
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SanjanaS1 said:
I purchased the parallels desktop for Mac yesterday but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611. Its been three days since i bought and yet no one is responding to help
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Hello, we've checked your account and didn't find any previous Parallels Desktop license key.
Please confirm the Parallels Desktop update refund.
 
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Walt2 said:
I have the same issue! I noticed a lot of people do, why is nothing done to fix this reoccurring problem so your prospective customers don't go through this??. My email is Walter_c******in@yahoo.com
Please fix it I bought it today. Thanks
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Hello,
we've checked your email address and didn't find any purchase order associated with it.
If you would like to get a refund for the wrong product order please provide us with the purchase order number.
We are looking forward to your reply and will be glad to help.
 
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davidc65 said:
I upgraded to ver 15 Parallels Desktop for Mac. It asks for activation key from prior version. I input this and get message that this key is no longer valid. How do i get a valid activation key?
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I have the same problem . I have two Parallels 15 & two Parallels 16 licenses and now can't activate any of them after transferring between my various Macs.
 
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